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Phone volume always goes to zero.

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I have the same problem. I had a mobile ranger come out. He was able to duplicate it and said he would pass my vin onto the engineering team. The more people that report it the more likely a fix will come. At least that’s what he said.
 
Your phone is your key. BT pairing routes your phones audio through your car. I think many owners would be upset that the phone isn't automatically switching to "hands-free" through the car.

When I'm stopped, I've temporarily unpaired my phone for conference calls.