New Model Y - regular black screen on wake up + phone call bug

[zknobody]

update 2: looks like @rgerards was right, they just tried to buy time, the update did nothing, had another blank screen this morning

 

[cubog3000]

Glad to find this thread. I am in the same boat. Got 5 times so far. Just 4 weeks old MY(RWD). SW version is v11.1(2023.20.7 e95984b28fca). Along with that, WIFI is now getting disconnected and switched to LTE every minute no matter what bands(2.4g/5g) are. Not sure if factory reset fixes.. otherwise, just waiting for a new update.. Aaargh...

 

[El joe]

Just got my Model Y last night and it’s happened to me twice already. :/

 

[AndyWarrington]

Mine seem to have stopped since update a couple of days ago to 2023.20.8

 

[Callumlj]

I had a problem with my Bluetooth on my I phone dropping out spoke to Tesla and the car doesn’t like more than 900 contacts in your iPhone. I deleted some and now has been pretty good

 

[t199]

My new car (model 3 not y) is currently in service for the black screen issue. Took it in for something else but asked them to look at some notifications in the log about an unresponsive touchscreen. Then when they got into the car themselves it did the black screen to them, so they’re keeping it in to check.

I’m glad they’re being thorough - I’ll update if they mention anything conclusive.

 

[robjg63]

I removed the Tesla USB stick from the glovebox a week ago - and so far no error.
I was getting them every other day prior to that.
A bit early to say that this has stopped the problem (until a fix is pushed out), but a week without issues is 'promising'.

 

[zknobody]

I installed 2023.20.8 today and did not remove USB drive
I'll update if the black screen re-occurs

 

[cubog3000]

Mine also got 2023.20.8 today. Will keep you guys updated.

My Wi-Fi flipping issue is only happening in my driveway. Other locations are fine. Tested with my phone hotspot(LTE). Interference maybe.. Not a big deal for now though.

 

[zknobody]

My Wi-Fi flipping issue is only happening in my driveway. Other locations are fine. Tested with my phone hotspot(LTE). Interference maybe.. Not a big deal for now though.

Do you know your WIFI signal strength in the driveway? Sounds like it's too weak
There are some apps you can download to see the signal strength in dB

 

[cubog3000]

Do you know your WIFI signal strength in the driveway? Sounds like it's too weak
There are some apps you can download to see the signal strength in dB

Yes, I do. ~ -50 dBm at all locations. My phone hotspot is in my MY cabin. I will probably update in another thread if I find something. Thanks.

 

[cubog3000]

No black screen so far since my last comment. Current version is 2023.26.1.

 

[zknobody]

No black screen so far since my last comment. Current version is 2023.26.1.

same here
if all goes well i want to switch to standard updates, the wife doesn't like living on the edge

 

[(crunch)]

same here
if all goes well i want to switch to standard updates, the wife doesn't like living on the edge

I’m not sure it makes any difference honestly

 

[t199]

Just as an update here too, they kept my car for a few days as they said they could see issues in the logs, but then decided on just resetting the computer (a full reset not a reboot). I’ve not had the issue since so far (hope it continues that way), but I’ve also done software updates so I’m honestly not sure if it’s related to the reset or not.

 

[bhav]

None in the last week or so (though have had my bluetooth call issue, monitoring that).

 

[Power Hungry]

Our MYLR of 4 weeks is 'black screening' quite often. Software version 2023.20.9 in Australia

 

[rgerards]

havent had any since 2023.26.x

 

[kesoneybrook]

Service team got back to me today:


"Just reaching out regarding
your screen blank concern. At this stage
this is a fleet wide issue and our
engineering team are investigating the root
cause for this. We do believe a resolution
will be achieved remotely, we are just
waiting on confirmation from our
engineering team. At this stage no
hardware replacement is required, we will
be pushing out the appointment until
engineering have confirmed next steps in
resolution. Appreciate our patience as we
work through this remotely. Kind regards,
Tesla Service."

They'd originally been out to have a look a couple of weeks back when it first started, and just kept the appointment open pending another software update. As 20.7 didn't fix it hopefully it'll be the next one, if/when they work it out.

I live in New Hampshire I’m having the same issue when I received the car in July and this issue even after various updates it is still an issue when the car is sitting for a period of time and I have the black screen issue. Fortunately, this does not happen when driving. It is only when the car is been parked for a period of time. Do you still have the issue?

 

[zknobody]

I live in New Hampshire I’m having the same issue when I received the car in July and this issue even after various updates it is still an issue when the car is sitting for a period of time and I have the black screen issue. Fortunately, this does not happen when driving. It is only when the car is been parked for a period of time. Do you still have the issue?

What software do you have installed now?
This went away after 2023.26.1 for me.

I would recommend opening a service request at this point if you are on current software builds.