Hello,
My wife is the primary driver of our Model Y and uses an iPhone 13 Pro Max as her PhoneKey. When she sits in the driver seat and puts the vehicle in reverse, the display asks her to present the keycard to unlock and she can't drive the vehicle. If she then opens the app on her phone, everything works fine. The app already shows "Connected" when she opens it, so it's not as if there is a bluetooth problem or connectivity problem. It's as if the phone is asleep or the app is not connected until she opens the app. We have verified that the Tesla app location is set to "Always".
I have the same phone and have no issues. I just get in the vehicle and start driving. But every time she gets in the vehicle she has to open the app before it will work.
Any ideas what is going on?
Thanks.
My wife is the primary driver of our Model Y and uses an iPhone 13 Pro Max as her PhoneKey. When she sits in the driver seat and puts the vehicle in reverse, the display asks her to present the keycard to unlock and she can't drive the vehicle. If she then opens the app on her phone, everything works fine. The app already shows "Connected" when she opens it, so it's not as if there is a bluetooth problem or connectivity problem. It's as if the phone is asleep or the app is not connected until she opens the app. We have verified that the Tesla app location is set to "Always".
I have the same phone and have no issues. I just get in the vehicle and start driving. But every time she gets in the vehicle she has to open the app before it will work.
Any ideas what is going on?
Thanks.