Pickup Appointment made with no advance notice

[Nornny]

I wanted to share my experience to see if anyone had something similar this week. I ordered my Tesla May 31st, live in Connecticut and would have to pick up in Mt Kisco. At the time I ordered, I think the expected delivery range switched from 8-12 weeks to 4-8 weeks. But I hadn't gotten any texts that a car was on its way or any one-week's notice.

Yesterday morning, I received a text out of the blue that my appointment had set for today at 3PM and that someone would call me to confirm between 24-48 hours. And of course Mt Kisco is an hour and a half away on a work day, there was no way to make the appointment on such short notice. Not to mention I didn't transfer my funds over to my bank account yet.

I immediately emailed my Delivery Support Specialist but got an out of office until after July 4th. As a bit of a Hail Mary, I texted the number that I couldn't make today's appointment (Tuesday) but would be happy to pick it up the next day (Wednesday).

At 3pm, exactly 24 hours before this surprise appointment, a Tesla rep finally called me to confirm that I was coming. I gave her the story of how I was blindsided by this and asked why there was no advance warning. She claimed since it was end of quarter/month, Tesla was trying to get out as many vehicles to owners as possible. And it looks like they just skipped a bunch of notification steps.

I suspect that car/VIN was a Model Y that was rejected by another buyer that they now are trying to get off the lot, but I don't know for sure. What was mildly frustrating was they couldn't confirm an appointment for Wednesday, all they could do was remove the VIN and put me back in the queue for another one with the hope that there is a car available for Wednesday with the big push. but no guarantee. If there is one, I likely would be in the same situation of only knowing about this with less than 24 hours.

Honestly, if I'm back to waiting for a few weeks but with the full steps of letting me know a car was on its way and giving me more heads up, I almost prefer it.

But obviously dreaming of the Tesla that could've been with no real certainty of when the next one will be ready.

 

[Mvdaog]

There’s dozens of people who had VINs, MVPA, delivery appointments showing up on their account, just to suddenly all disappear as another customer was able to purchase before end of quarter. No one knows where they’ll all end up in the line for another...

 

[SoCal Cal]

Same happened to me. Saw a VIN appear in my account sometime yesterday afternoon, along with the MVPA. Got a text at 3:50p for an appointment today at 2p. Said I'd be contacted by a specialist 24-36 hours prior to the appointment, which obviously couldn't happen. I texted back saying I couldn't make it so they removed the appointment and then the VIN. I told them to get back to me late next week or the following week. Let's see if I get more than 22 hours notice next time. I also suspected that the vehicle had been rejected by someone else so not too disappointed that I couldn't make the appointment.

 

[Whoisbill]

We had a different, but similar outcome. We had a VIN weeks ago, and got delivery date about a week ago. A few days ago the VIN and delivery date was removed from our account. Turns out Tesla was going to have trouble getting the car to us by June 30th, so gave it to someone else on the west coast so they could get the Q2 numbers. No warning or anything, we only found out we lost the car because my wife happened to log into the account.

Right now we have no VIN or anything. But my SA assures me that we are the priority, and that on July 1st they will start shipping cars to the east coast again and we are at the front of the line. We will see I guess.

But I imagine that is why they would not let you wait till Wednesday, they probably knew they would have someone else that would take delivery

 

[endizguyz]

We had a different, but similar outcome. We had a VIN weeks ago, and got delivery date about a week ago. A few days ago the VIN and delivery date was removed from our account. Turns out Tesla was going to have trouble getting the car to us by June 30th, so gave it to someone else on the west coast so they could get the Q2 numbers. No warning or anything, we only found out we lost the car because my wife happened to log into the account.

Right now we have no VIN or anything. But my SA assures me that we are the priority, and that on July 1st they will start shipping cars to the east coast again and we are at the front of the line. We will see I guess.

But I imagine that is why they would not let you wait till Wednesday, they probably knew they would have someone else that would take delivery

Same thing happened to me. I really hope that they make us a priority first of the month.

 

[bethterry]

I wouldn't assume these last minute pickups are rejects. Just like a couple of the above replies, I too have had a vin assigned for 2 weeks and have been awaiting east coast delivery. Lost my vin online yesterday with no explanation and no replies from my calls and emails to the delivery center.

 

[anon125110]

I ordered April 28 (black/black). had VIN in source June 4th, Vin then disappeared. I got the 2 week notice text, then to expect 28-30 delivery. Not a peep from Tesla until yesterday a text stating that my delivery would be less than 20 hours from that moment. Funny that same text said someone will contact me 24-36 hours before the appointment. Well, text was sent well after that deadline and Now its just a couple hours left and still no contact. I think im going to skip this one. Im in no rush, and I dont want to be rushed. Who knows what kind of "in spec" issues they overlooked to get the car out ASAP for end of quarter. Ill feel more comfortable picking one up in a few weeks.

There is danger though of first week or two of new quarter having a bunch of reject cars that were rushed to get into the end of quarter but were ultimately rejected.

 

[hjelmn]

Think this end-of-quarter push crap might have affected me. I have a bought and paid for Model Y waiting for transport in SF (why Tesla hasn't moved it is anyone's guess). Yesterday, all of the sudden the VIN and MVPA disappeared from my order page. I called my delivery specialist this morning and got some comment that someone screwed up and they needed to make a call. Within 20 mins my VIN and MVPA were back.

My only guess is that since Tesla couldn't get my car to me by the end of today (their fault) someone was trying to deliver it for another order today to help with the end of quarter push. They were likely going to assign a new VIN to me. The biggest problem (of many) with this is that the car belongs to me and the bank and insurance companies have that VIN.

At least that is my guess. If anyone in CA got a VIN yesterday/today and had it disappear for a AWD/MSM/White/20" VIN 01759x that would confirm my suspicion. Probably will never know what really happened. Just glad I called to check what was going on.

 

[PatinCT]

I got mine in Mt. Kisco on 6/19. Similar thing (they emailed on Tuesday, 6/16 saying your car is here). They said I could even get it the next day but I said "how about next Tuesday". Had to sell my car first... sold it on Thursday morning. Kept texting/emailing to try to get it the next day but no responses except one email that said "so do you want it next Tuesday or tomorrow"... said "tomorrow"... more silence. Friday morning at like 10:30a they were like "come on down". Got there at 3:30p.

 

[Uncle Paul]

No reason to read too much into this typical EOQ delivery rush.

Tesla has made a bunch of cars, and wants to get every one they can delivered before this month.

They have paid for all this construction and want to get every penny in the bank they can before they close out the quarter.

If you can take delivery...you are golden. If not, that car goes back into the Q and they call others until someone can take delivery.

If you cannot take delivery, you get put into scheduling...in following months.

Flexible buyers can get their cars the earliest.

 

[arjoran99]

Join the club. They emailed yesterday suggested they were delivering yesterday, and then silence. Text today saying they're 45 mins away. It's amazing we put up with all this.

 

[CaliX]

I got a text 11am this morning to pick my car up at 630pm.

 

[jimmym1981]

Join the club. They emailed yesterday suggested they were delivering yesterday, and then silence. Text today saying they're 45 mins away. It's amazing we put up with all this.

Right!?