Please help with Charging message

[sidewalkman]

Someone please help as I have 0 service support in Canada from Tesla. I've had my model 3 for a month and a bit, everythings transfered over, I've of course got the app averything was fine until a week ago when I get the message that I can't go to a paid chaging station (ive been to 4 so far without issue) because there is an outstanding balance. There isn't, I've checked the app, and online nothing showas in history.
Is there a way to clear it or is there a place to call???

 

[Tam]

Go to

Someone please help as I have 0 service support in Canada from Tesla. I've had my model 3 for a month and a bit, everythings transfered over, I've of course got the app averything was fine until a week ago when I get the message that I can't go to a paid chaging station (ive been to 4 so far without issue) because there is an outstanding balance. There isn't, I've checked the app, and online nothing showas in history.
Is there a way to clear it or is there a place to call???

Go to the app.

Click on upper right 3 bars

Click Charging

Click History

Pay for any thing not zero.

 

[bh626]

I had the same thing. Go to your app, select your profile, open/edit your personal information but don’t change anything. Just resubmit and it should be fixed. Many people with this same issue