congrats! thanks a lot for sharing a positive experience.
i'm supposed to be picking up from Tyco as well and have heard mixed things about that location, sounds like no issues there?
Actually....
I picked up a Model Y at Tysons a couple of weeks ago and it was a frenetic mess. I couldn't even flag down someone to check me in and thoughtfully look over the issues I found with the car...and nobody bothered to approach me and ask if I needed help. Nobody seemed to realize I was there for my original delivery appointment, and honestly I just wanted to look over the car privately first anyway.
I
almost just flagged someone down to tell them I was refusing delivery for fitment issues and obvious mistakes that shouldn't have gotten through a local quality inspection in the first place.
For example, the driver's side A-pillar cover was separated by an inch in places from the pillar and bowed in a massive, almost comical example of a clear mistake. The one Tesla employee who had five seconds to take a quick look ended up putting a greasy black hand print on it. Moreover, there was tape adhesive left inside the car, and also yellow material of some kind stuck between exterior body panels that took repeated alcohol injections to remove (would not come out with tweezers or fingers). Also, I noticed some customers had little "Congrats" signs standing inside on their dashboard with their names (not me...waaah). It seemed as if they hadn't even looked over the vehicle yet.
I did flag down one agent long enough who told me they had a similar Model Y with the $2K more expensive wheels nearby, but that I could NOT go see it first and I had to make a decision to "un-match" from the first vehicle right there before I could match to the nearby one. That part was absolutely infuriating to me...still is, the more I think about it.
I ended up not even officially "checking in" for my delivery appointment that day because it was so chaotic. I just rescheduled the delivery on the website for a couple of days later. When I went back (in the middle of my workday, hoping it would be less frenetic), I gave the manager a pretty strong chat. He brought out the service manager and an agent I asked for who seemed a bit more honest and thoughtful, and I ended up taking the car (mostly out of desperation, having a rental for months by that point).
Now I have a long laundry list of stuff to try and get the Service Center to fix this week.
In short, I can't recommend Tysons for delivery. The manager actually told me they *wouldn't* schedule deliveries on certain days when they're less busy or to spread out the effort. It seemed bizarre to tell a Customer they can only do deliveries on certain days.
UPDATE: Forgot to mention they *never* answer their phones, their voicemail is always full or not set up, and the phone system sends you circles. If you ever need to talk with them, plan on driving there. If I had to do it again, I'd pick another location. Also, a week after I finally accepted the car, they texted me to tell me they had forgotten to put the inspection sticker on it and that i had to bring the car back to get that put on...I was ready to leave then I realized the car *already* had the inspection sticker on it, and they were just flat out incorrect. Bizarre.
R,
Bill
