*** Long Post ***
I picked up a MS 100D inventory car with 316 miles on Aug 6th in Portland, OR. (Yes about a month back). At the time of pickup, we did our due diligence walk around the car & spent about 30 minutes looking for the usual - dings, cracks, scratches, rim rash, panel gasp, etc ... We did find & notify about a windshield crack. Tesla agreed to replace it.
I decided to get the Tesla wrapped & that's when the fun begins. Seriously, now I understand the saying "Ignorance is bliss". AW, back to the story ....
I did not know these guys (vehicle wrap) get booked out. Anyway, I managed to get an app't right after labor day & dropped the car @ 9.30AM. About 10.30AM or so, I get a call from them asking me to come down & see them, since they found anomalies in the paint. The rear bumper, quarter panel, trunk, etc had work done. Possibly the door as well.
I called Tesla & spoke to the '1st level'. I told him of my primary concern: I *knew* i was getting an inventory car with 316 miles. I was told by my sales rep (Washington Square) that the car is as good as new. An inventory car meant it is a demo or floor model or possibly a loaner. But it *is* a brand new car. No accidents, nothing. A brand new car. Simple. (True, now some of you could flame me & use semantics and get into pretzel shaped sizes clarifying what is brand new, new, inventory, etc. Go ahead.)
I asked him, why was I not told about the paint job? Simple right? Nope. He told me he'll check with his boss & get back. And told me to stop working on the wrap & he was sorry about what I was going thru' etc... All the right thing imo. He told me he would call me after speaking to his boss, which he did. During this call & other calls (he had to call me back once or twice more & finally the manager, Sam, called me). I asked them the following:
- Was my car in an accident?
- Why was I not told about the paint job?
- What could they do to set it right?
Their answers were long winded, especially for the first one: First they claimed they did not have access to my records; then they did; there was no paint job done; then they found out there was a paint job that was done & it was within specs. I don't clearly remember, but I think they told me the vehicle was not in an accident. And here's the best part: the manager had the audacity to tell me that since I got an inventory car with a significant price discount (not true especially after the recent reductions in price across the Tesla board), I *needed* to accept it as is. And the 7 day/1000 mile is over anyway.
He then proceeds to tell me to get the car in & they will need to look at it. OK I tell him. I'll get it in ... IF they can give me a resolution time frame; meaning will they resolve my issue within a day/3 days/week/month? Nope & he needed to discuss it with his peers & hence cannot give me a time frame. And besides, according to him, I got a 'good deal' and the return period is over. I then asked him for any compensation for this inconv' & he said he did not see any inconv',since the car is within specs!!!. I had to hang up, since it was almost getting to be an hour between these calls & the wrap guys were waiting on me.
Now seriously, why would Sam bring the pricing up, is beyond me? Is trying to get the best deal a crime & hence the customer needs to accept whatever is thrown at them? I told Sam, the paint job is inconsistent and why would they paint the car if there was no damage? Or at least tell me in good faith, there was a problem and required a paint job. And if there was no major work done to the car, why are my rear quarter panel windows different? Why does the weld near the C pillar shake? The rear windows don't line up to the chrome strip properly either. (The tint guy found this out today.)
I have left VMs to Tesla service & also to my sales rep (I left him one on Tuesday & he has not bothered to call me back.). My call with Sam did not end on the best of notes either, so I'm not sure if there is a solution path there.
I would like to hear your thoughts on what my next steps should be. Here are my options:
a) Let it go & enjoy the car
b) Sell the car & get another brand new Tesla
c) Sell the car & get another MB/BMW
d) Seek an attorney
e) Last but not least, try to work it out with Tesla. (After my call with Sam, I don't think that is an option.).
Once again, sorry for the long post.
P.S: Post wrap & tint, the car looks amazing.
I picked up a MS 100D inventory car with 316 miles on Aug 6th in Portland, OR. (Yes about a month back). At the time of pickup, we did our due diligence walk around the car & spent about 30 minutes looking for the usual - dings, cracks, scratches, rim rash, panel gasp, etc ... We did find & notify about a windshield crack. Tesla agreed to replace it.
I decided to get the Tesla wrapped & that's when the fun begins. Seriously, now I understand the saying "Ignorance is bliss". AW, back to the story ....
I did not know these guys (vehicle wrap) get booked out. Anyway, I managed to get an app't right after labor day & dropped the car @ 9.30AM. About 10.30AM or so, I get a call from them asking me to come down & see them, since they found anomalies in the paint. The rear bumper, quarter panel, trunk, etc had work done. Possibly the door as well.
I called Tesla & spoke to the '1st level'. I told him of my primary concern: I *knew* i was getting an inventory car with 316 miles. I was told by my sales rep (Washington Square) that the car is as good as new. An inventory car meant it is a demo or floor model or possibly a loaner. But it *is* a brand new car. No accidents, nothing. A brand new car. Simple. (True, now some of you could flame me & use semantics and get into pretzel shaped sizes clarifying what is brand new, new, inventory, etc. Go ahead.)
I asked him, why was I not told about the paint job? Simple right? Nope. He told me he'll check with his boss & get back. And told me to stop working on the wrap & he was sorry about what I was going thru' etc... All the right thing imo. He told me he would call me after speaking to his boss, which he did. During this call & other calls (he had to call me back once or twice more & finally the manager, Sam, called me). I asked them the following:
- Was my car in an accident?
- Why was I not told about the paint job?
- What could they do to set it right?
Their answers were long winded, especially for the first one: First they claimed they did not have access to my records; then they did; there was no paint job done; then they found out there was a paint job that was done & it was within specs. I don't clearly remember, but I think they told me the vehicle was not in an accident. And here's the best part: the manager had the audacity to tell me that since I got an inventory car with a significant price discount (not true especially after the recent reductions in price across the Tesla board), I *needed* to accept it as is. And the 7 day/1000 mile is over anyway.
He then proceeds to tell me to get the car in & they will need to look at it. OK I tell him. I'll get it in ... IF they can give me a resolution time frame; meaning will they resolve my issue within a day/3 days/week/month? Nope & he needed to discuss it with his peers & hence cannot give me a time frame. And besides, according to him, I got a 'good deal' and the return period is over. I then asked him for any compensation for this inconv' & he said he did not see any inconv',since the car is within specs!!!. I had to hang up, since it was almost getting to be an hour between these calls & the wrap guys were waiting on me.
Now seriously, why would Sam bring the pricing up, is beyond me? Is trying to get the best deal a crime & hence the customer needs to accept whatever is thrown at them? I told Sam, the paint job is inconsistent and why would they paint the car if there was no damage? Or at least tell me in good faith, there was a problem and required a paint job. And if there was no major work done to the car, why are my rear quarter panel windows different? Why does the weld near the C pillar shake? The rear windows don't line up to the chrome strip properly either. (The tint guy found this out today.)
I have left VMs to Tesla service & also to my sales rep (I left him one on Tuesday & he has not bothered to call me back.). My call with Sam did not end on the best of notes either, so I'm not sure if there is a solution path there.
I would like to hear your thoughts on what my next steps should be. Here are my options:
a) Let it go & enjoy the car
b) Sell the car & get another brand new Tesla
c) Sell the car & get another MB/BMW
d) Seek an attorney
e) Last but not least, try to work it out with Tesla. (After my call with Sam, I don't think that is an option.).
Once again, sorry for the long post.
P.S: Post wrap & tint, the car looks amazing.