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Prediction: Coal has fallen. Nuclear is next then Oil.

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Aux heat comes on at temps in the mid to upper 20s. System is 2 years old.

There's your problem. Should be ~10F or lower. Any decent heat pump still has a COP of >2 at 10F. So on cold nights you're easily using >2x more energy than you should when you're running aux heat.

My heat pump is >10 years old and I run it when it's 5F outside. It's not happy but the COP is still >1.

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