Premium connectivity question

[brianbron]

We have just purchased a Tesla Y which had a month subscription trial of premium connectivity. After the trial expired we have now signed up for a one year subscription, but while I can get it on my driver profile, my wife doesn't get it on hers. We expected premium connectivity would be available car-wide, not just for one driver. How can we make it available on my wife's profile? During the trial it was available on both profiles.

 

[Mike_TV]

It's tied to the vehicle and not the driver profile. It should be available on her profile as well.

Connectivity | Tesla Support

Connectivity is an important part of all Tesla vehicles, further enhancing the driving experience by providing access to features that require data usage. Find out more about Standard and Premium Connectivity.

www.tesla.com

 

[RedTesY]

Try a re-boot and see it that helps. (hold down both buttons on the steering wheel until the screen goes blank, then wait for the re-boot).

 

[brianbron]

I've tried the re-boot, but that doesn't make any difference. We've got premium connectivity on my profile, and even on the Easy Entry profile, but as soon as we switch to my wife's profile it disappears. What could be different about her profile to stop her getting it?

 

[Resist]

I've tried the re-boot, but that doesn't make any difference. We've got premium connectivity on my profile, and even on the Easy Entry profile, but as soon as we switch to my wife's profile it disappears. What could be different about her profile to stop her getting it?

Sounds like you need to contact Tesla if the reboot didn't fix the issue.

 

[WhiteOnWhiteMY]

I've tried the re-boot, but that doesn't make any difference. We've got premium connectivity on my profile, and even on the Easy Entry profile, but as soon as we switch to my wife's profile it disappears. What could be different about her profile to stop her getting it?

Where do you see her not having it? In the vehicle screens, or do you not have any connectivity in her profile?

 

[Harriscott]

Perhaps you are not seeing the satellite maps? Touch on the map, then touch the globe to toggle the satellite view.