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Question about replaced fob

chinhster

Member
Jun 9, 2021
12
1
College Station
So I had my key fob (#1) replaced a few weeks ago under warranty (fob would not get recognized unless I removed/reinserted coin battery). The first thing I noticed was that the new fob was named #3 instead of #1 but other than that, the fob worked fine. I linked my profile to this new fob. However, after an update a couple of days ago, whenever I get into the X, the seats start adjusting to my wife's profile which is linked to fob #2. It doesn't always do this but often does. I'm definitely using my fob because I using different colored silicone cases for each fob. I'm pretty sure there's a new bug but my question is for anyone who had to replace a fob, what did they name it?

For now, I unlinked my wife's profile from her fob (she doesn't drive the X anyway) and I also rebooted. I haven't been able to verify whether this fixed anything yet.
 

chinhster

Member
Jun 9, 2021
12
1
College Station
Just a follow up. A few days after rebooting, I paired fob #2 with my wife’s profile again and sure enough, the problem with fob #3 activating my wife’s profile returned. So I’ll leave my wife’s profile unpaired for now. Again, this only become an issue after the latest software update.
 

mxnym

Active Member
Mar 9, 2018
1,150
531
Bloomington, IN
Just a follow up. A few days after rebooting, I paired fob #2 with my wife’s profile again and sure enough, the problem with fob #3 activating my wife’s profile returned. So I’ll leave my wife’s profile unpaired for now. Again, this only become an issue after the latest software update.
Neat that you've reproduced it. Might be worth reporting to service next time you're in anyway if you're under warranty. Just out of curiosity, is fob #3 associated with your profile when this happens, or simply not associated to a profile at all? I ask because I wonder if associating it with your profile could resolve the issue.
 

chinhster

Member
Jun 9, 2021
12
1
College Station
Neat that you've reproduced it. Might be worth reporting to service next time you're in anyway if you're under warranty. Just out of curiosity, is fob #3 associated with your profile when this happens, or simply not associated to a profile at all? I ask because I wonder if associating it with your profile could resolve the issue.
Yes, fob #3 is linked to my profile.
 

mxnym

Active Member
Mar 9, 2018
1,150
531
Bloomington, IN
Yes, fob #3 is linked to my profile.
If under warranty, and assuming you have the option in your area, I'd consider listing it as a mobile service item, I think this is something they could resolve (or if it's a bug, escalate) without you needing to take a trip to the service center.
 

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