Two questions:
1) What is likely to be the cause of the failure?
2) What can I expect from Tesla service: time needed for repair/replacement, getting home (4+ hr drive) if my car is not ready when I need to return, and then how will I get my car back (will they deliver it)?
Today my rear motor failed while driving on the highway. May car is a LR AWD and I was able to drive for a short time, presumably with just the front motor. So that part of Tesla's claim of the dual motor redundancy was true but the part about safely continuing on to my destination clearly was not.
When it died a warning message said rear motor disabled, okay to drive, reduced power. It also said that getting out and back in may fix the problem. It did not. Sometime later, after trying that a second time the car would not move and even the A/C would no-longer come on. From that time on there was a message about the 12v power system and another about waiting for the vehicle systems to power up.
Long story short, the car was towed to a Tesla Service Center. The tow truck dropped me and my intended destination where I won't need a car for a day but will need to get home the day after.
1) What is likely to be the cause of the failure?
2) What can I expect from Tesla service: time needed for repair/replacement, getting home (4+ hr drive) if my car is not ready when I need to return, and then how will I get my car back (will they deliver it)?
Today my rear motor failed while driving on the highway. May car is a LR AWD and I was able to drive for a short time, presumably with just the front motor. So that part of Tesla's claim of the dual motor redundancy was true but the part about safely continuing on to my destination clearly was not.
When it died a warning message said rear motor disabled, okay to drive, reduced power. It also said that getting out and back in may fix the problem. It did not. Sometime later, after trying that a second time the car would not move and even the A/C would no-longer come on. From that time on there was a message about the 12v power system and another about waiting for the vehicle systems to power up.
Long story short, the car was towed to a Tesla Service Center. The tow truck dropped me and my intended destination where I won't need a car for a day but will need to get home the day after.