Refreshed 2021+ Model X and Model X Plaid waiting room

[NHK X]

Just left my service center and no Xs have been delivered from there yet but they seemed optimistic that there were some coming soon ( Devon PA). I agree with the lack of customer service now.. 6 years ago when we first got ours it was great.. they always had a loaner waiting, got the work done quickly and detailed the car while they had it.. now it takes weeks to get the appointment and they take forever to fix the car.. was dropping mine off for an issue that reoccurred after they allegedly fixed it 6 weeks prior and had to argue with them for 10 minutes that I would not be paying for them to fix it since when I initially brought it in for the same issue it was under warranty, but no longer is. Eventually they agreed to cover the costs but were rude about it even tho they should have fixed the issue properly the first time around

And remember the chocolate cookies in the waiting room?

 

[KidsEyeDr]

Just left my service center and no Xs have been delivered from there yet but they seemed optimistic that there were some coming soon ( Devon PA). I agree with the lack of customer service now.. 6 years ago when we first got ours it was great.. they always had a loaner waiting, got the work done quickly and detailed the car while they had it.. now it takes weeks to get the appointment and they take forever to fix the car.. was dropping mine off for an issue that reoccurred after they allegedly fixed it 6 weeks prior and had to argue with them for 10 minutes that I would not be paying for them to fix it since when I initially brought it in for the same issue it was under warranty, but no longer is. Eventually they agreed to cover the costs but were rude about it even tho they should have fixed the issue properly the first time around

They did discuss this in the earnings call FWIW. Growing service at like 35 or 40% over the past year (not saying that’s enough but they’re aware of the issue).

Say - Mark P.'s Question

Service remains an issue with appointments available weeks, or even months, out. Likewise, Supercharger wait times have become untenable at some locations. What concrete steps is Tesla taking to improve the customer experience in these two key areas?

app.saytechnologies.com

 

[nyNYCny]

Great analogy! I got a call and text from Zan @ Tesla and after repeated attempts to contact him via text and phone calls, dead air! I couldn't even leave a VM message because his mailbox was full. Not real confidence inspiring and very frustrating!

According to what I understood from speaking with him yesterday, his working hours are Sunday-Thursday from 11am-8pm PST, FYI.

 

[dlb9876]

Just left my service center and no Xs have been delivered from there yet but they seemed optimistic that there were some coming soon ( Devon PA). I agree with the lack of customer service now.. 6 years ago when we first got ours it was great.. they always had a loaner waiting, got the work done quickly and detailed the car while they had it.. now it takes weeks to get the appointment and they take forever to fix the car.. was dropping mine off for an issue that reoccurred after they allegedly fixed it 6 weeks prior and had to argue with them for 10 minutes that I would not be paying for them to fix it since when I initially brought it in for the same issue it was under warranty, but no longer is. Eventually they agreed to cover the costs but were rude about it even tho they should have fixed the issue properly the first time around

Devon PA is my center as well. Great to hear they are expecting some soon!

 

[yerEVan]

Devon PA is my center as well. Great to hear they are expecting some soon!

And it‘s kinda silly you sit there 10 feet away and they have to call you instead of just walking out and talking to you. So weird. They eventually come out anyway because of something weird with the loaner, or you have to show them an issue with the car.

but for the most part, Devon is pretty solid, and I really hope to see some X’ coming. If my car is done today/tomorrow, I’ll scope out the area or ask around.

 

[yerEVan]

Best thing you can do right before applying for a new loan: Pay off your cards as much as possible so your balance to limit ratio is low.

I tried. The problem in this scenario was that the charge went on a day or two before the end of the cycle, and then Amex reports it the following day, so timing sucked, but i still got the 1.99%.

Anyway, still blank for a 9/23/21 order, was april a week ago. Plaid black on white.

 

[Maybe22]

I tried. The problem in this scenario was that the charge went on a day or two before the end of the cycle, and then Amex reports it the following day, so timing sucked, but i still got the 1.99%.

Anyway, still blank for a 9/23/21 order, was april a week ago. Plaid black on white.

is that Tesla Financing or did you get 1.99% elsewhere? would love to know... ty!

 

[Maybe22]

Devon PA is my center as well. Great to hear they are expecting some soon!

me too but I believe that none of us have VINs... ??

 

[wildstar]

I tried. The problem in this scenario was that the charge went on a day or two before the end of the cycle, and then Amex reports it the following day, so timing sucked, but i still got the 1.99%.

Anyway, still blank for a 9/23/21 order, was april a week ago. Plaid black on white.

You can always open up a case with the credit report agencies and tell them the balance is wrong. They will investigate and update the credit report to whatever the current one is that day. I‘ve done this a couple times before applying for loans when i didn’t want to or couldn’t wait for the next time the CC would report the balance.

 

[dlb9876]

me too but I believe that none of us have VINs... ??

Nope, no VIN here yet. I compulsively check several times a day. It's good to know there are several of us. Perhaps enough to fill a truck?

 

[honeyfist301]

A friend of mine (also a Tesla owner) said he saw a trailer of all new model X traveling on i80 in NJ this morning

Please drop off some in MD,

 

[JER85]

A friend of mine (also a Tesla owner) said he saw a trailer of all new model X traveling on i80 in NJ this morning

Don't play with my emotions. I'm in a fragile state right now

 

[JER85]

I just read an article on Electrek or somewhere that mentioned a 2022 “Palladium” X…

Is that old terminology? Or could we be surprised by something?

Edit: here’s the link:

Tesla expects more clarity on Model X next month

Tesla Model X buyers are left in the dark as deliveries start and some people who have placed an order...

electrek.co

Old terminology. That was the internal "code name" given to the refreshed model back when they announced it.

 

[Maybe22]

Don't play with my emotions. I'm in a fragile state right now

How weird is it that these cars are being stages for delivery yet no one seems to have a VIN?

 

[Maybe22]

Nope, no VIN here yet. I compulsively check several times a day. It's good to know there are several of us. Perhaps enough to fill a truck?

I think if you buy a few more of them that could really help our cause... just saying...

 

[Stro]

How weird is it that these cars are being stages for delivery yet no one seems to have a VIN?

Not really. Again, this forum only has a fraction of reservations for Tesla cars. There are reports of others getting VINs... they just aren't on this forum.

 

[Hawk10]

Great analogy! I got a call and text from Zan @ Tesla and after repeated attempts to contact him via text and phone calls, dead air! I couldn't even leave a VM message because his mailbox was full. Not real confidence inspiring and very frustrating!

What did he say?

 

[GatoX]

I’m in northern NJ. Ordered 6 seater on 3/21/21. Nothing yet, but will list as soon as I hear.

 

[T3slaTube]

I’m in northern NJ. Ordered 6 seater on 3/21/21. Nothing yet, but will list as soon as I hear.

I ordered Jan 14th - 6 seater and I’m also in NJ… nothing yet either

 

[Th3plug]

Vins are coming.. 6 seater is the only one part of it. I expect the next 2 months to be big for us from what I am being told