View attachment 443417 I returned my model 3 within the 7days, on June 24 2019. Tomorrow, it has been exactly 8 weeks an no signs of any refunds and or communication with Tesla USA. I re ordered a new Tesla 5 weeks in after relinquishing my defective Model 3 performance. Tesla here in my city called me to inform me that my new Tesla would be ready to be picked up. Very excited, went and looked at the car, I was pleasantly surprise of the improved fit and finish yet couldn’t get over the poor paint job. There is a huge amount of orange peel and the side of the car. So much so, yiu can’t even see a clear reflection, it’s so bad. While at Tesla service center, I asked for more clarification of when I would be getting my money back. Instead of the 4-8 weeks, the lady at Tesla tells me it will be more like 8 to 12 weeks. I paid cash for model 3 performance, there is no way I will give Tesla another 80k for the same car again. After looking at the paperwork for the return, I have no garantie that Tesla will refund my full amount. Tesla has some serious customer service issues.
here is a copy of the email communication I received from the delivery specialist. Read the last sentence. It’s crazy that a premium car company tells you to accept a 80k car with defect like orange peel.
btw, Even the employee at Tesla won’t get any calls back from Tesla about my refund. I am worried.
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Hi Jacques,
Thanks for your email.
If you wish to wait until the funds have returned to you, I will ensure you do not receive a car until after this date. Once the funds are returned, we can then begin finding a match for you. I will un-match you from your current VIN 407206.
I don't know what more evidence I can provide to you stating that your car finished production in August 2019. This tracker is very off and does not align with our internal records. I would refrain from using it moving forward.
Any orange peal present on future cars will not be re-worked, as this is common on most of our vehicles.
Still waiting to hear back from the US team.
Best,