Hello! I am looking for information on who I could contact (phone or email) on Tesla Corporate to follow up on a Tesla buyback.
The short story is I took delivery of the car in July 2022, I drove it home 150 miles and 3 days later the car was completely dead. It was towed back to Atlanta and a week later I had to go and pick it up. A week later or so the car was dead again... rinse and repeat... the same thing happened a 3rd time mid/late August and it was towed once again back to the service center. I was contacted to pick it up early September and when I showed up the car was dead right in the parking lot of the Service Center... mind you, I live 150 miles away... by then conversations started about a buy back.
At the end, I was told that I should order a new car, which I did, and that Tesla had agreed to buy the car back. I was asked what my payoff on the loan was.. etc.. and then radio silence... I have tried MANY times to talk to someone at the service center, service manager, sales manager, etc, and they are not returning my calls.. so I guess that corporate is my next step before having to contact a lawyer... Can anyone with a similar experience advise, please?
Thanks in advance!
The short story is I took delivery of the car in July 2022, I drove it home 150 miles and 3 days later the car was completely dead. It was towed back to Atlanta and a week later I had to go and pick it up. A week later or so the car was dead again... rinse and repeat... the same thing happened a 3rd time mid/late August and it was towed once again back to the service center. I was contacted to pick it up early September and when I showed up the car was dead right in the parking lot of the Service Center... mind you, I live 150 miles away... by then conversations started about a buy back.
At the end, I was told that I should order a new car, which I did, and that Tesla had agreed to buy the car back. I was asked what my payoff on the loan was.. etc.. and then radio silence... I have tried MANY times to talk to someone at the service center, service manager, sales manager, etc, and they are not returning my calls.. so I guess that corporate is my next step before having to contact a lawyer... Can anyone with a similar experience advise, please?
Thanks in advance!