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Roads and roundabouts missing from main dash screen

Discussion in 'Model S' started by Penfold, Jul 21, 2018.

  1. Penfold

    Penfold Member

    Joined:
    Nov 10, 2017
    Messages:
    183
    Location:
    Surrey
    Hi all, my S has been in for minor bumper and wing repair and since having it back (2nd rejection) while driving around my neighbourhood I have no roads on the main screen. Sat Nav is fine and showing roads correctly but I just have my car with a grey background and no roads until I get onto a main road and it then shows the road but still struggles to show left lines and change lines etc when it all worked prior to repairs.

    It also shows a 60 on my area when no roads are visible when it’s only a 30 but guess it just doesn’t know where it is.

    I drive from a main 50/60 road to a side road or go round a roundabout and roads disappear from screen only showing my car again

    They would have taken the front bumper off so am wondering what may have been damaged or not reconnected or something?

    Any ideas or anything I can check?

    I have performed soft and hard resets and even a fully factory reset in desperation (naturally losing all settings and trips but can live with that)

    While the car was away it lost mobile connection for about 7 days but that kicked back in after soft reset.

    Any help greatly received. They will be taking the car back due to 2nd rejection of the work but would like to be able to advise what they might have broken????

    Apparently a Tesla Approved garage from Tesla site grrrr, should have stuck with insurance garages.

    Cheers all in advance
     
  2. JD01

    JD01 Member

    Joined:
    Jul 9, 2018
    Messages:
    23
    Location:
    Chicago
    Is this what you're seeing? If so, you'll need to get the 2018.26 update
     
  3. Penfold

    Penfold Member

    Joined:
    Nov 10, 2017
    Messages:
    183
    Location:
    Surrey
    The 17” screen seems fine (I am on 2018.24.1 but was ok before going into repairs) it’s just the main dash screen in the centre where it shows AP etc. The sat nav on the left of the dash is also fine, just the main bit that would normally show the rainbow road when playing cowbells but I might give Tesla a call to see if I can get the later version pushed to check.
     
  4. JD01

    JD01 Member

    Joined:
    Jul 9, 2018
    Messages:
    23
    Location:
    Chicago
    My apologies... I misunderstood what you were referring to. I agree you should contact Tesla about this.
     
  5. Penfold

    Penfold Member

    Joined:
    Nov 10, 2017
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    Location:
    Surrey
    CE81BA07-286D-4302-B0C2-1E66FED3A8A9.jpeg

    Not at all, I appreciate your response.

    I was trying to work out how to explain it and failed :) just couldn’t think that the dash screen is erm the dash screen, mind went blank when typing the post

    I stopped to take the photo but that’s what it looks like while driving around the local roads
     
  6. JD01

    JD01 Member

    Joined:
    Jul 9, 2018
    Messages:
    23
    Location:
    Chicago
    Depending on the road, that's pretty normal. It looks as if auto pilot can't find any lane markings.

    Since they were working on your bumper, you may still be in calibration mode. Unless you've already driven more than 150 km, I wouldn't worry about yet.

    With that said, if it should recognize the roads in question and you've driven far enough to have calibrated AP, there's a chance your sensors need to be replaced or realigned. Alternatively, you may just need to have the system recalibrated. Either way, you should call Tesla.
     

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