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Zen customer here too. Emails from them yesterday telling me I have to pay, regardless of the fact that there isn’t a single entry in my contract saying so and the fact the car came with the premium connectivity already activated. Zen told me there’s an option in the app to sort it out but there isn’t, no matter how many times I update or log out and log inTried that, nothing.
There is in your contract. It talks about connected services being your responsibility. I have a zen contract and it’s pretty easy to find that bit in termsZen customer here too. Emails from them yesterday telling me I have to pay, regardless of the fact that there isn’t a single entry in my contract saying so and the fact the car came with the premium connectivity already activated. Zen told me there’s an option in the app to sort it out but there isn’t, no matter how many times I update or log out and log in
Just called Tesla and they activated the option to upgrade to premium connectivity. They did it in the back end - I had to log out and back in again for the option to be available. Don’t understand why some requests like mine are being actioned and not others. Tesla are going to be raking it in with this change - all a list maximising profits. Lease companies have not been paying the monthly fee.I just had a chat with Tesla and they said they are not activating it yet as they need to liaise with the lease companies still. Not sure why some are getting it then.
To allow for problems to be sorted out. If it doesn’t appear then people will lose it.All info points to this being available in-app from 1st May. Why the absolute panic about not being able to do it earlier?
Tigermad - might be worth giving Tesla a call again. Might be who you get on the line as opposed to anything else.To allow for problems to be sorted out. If it doesn’t appear then people will lose it.
I don’t know why Tesla are giving it to some now when they phone. The ones I chatted to said they are not able to do it.Just rang tesla now and they said they are rolling out the option to everyone and that it should be available to everyone no later than the 1st of May.
But they have sent me a second set of floor mats (model X mats for a model y) number plates and safety kit (including spare bulbs and oil) I never wanted the first one.I had a circular email from Tusker this afternoon that basically said the user would have to pay £9.99 per month and it will be available in app.
My Lex M3 shows May now (6 months) I’ll just do without.As of a couple of days ago my Tusker M3 still shows the expiry as September (12 months).
I think I may have a second set coming - same delivery company and I’m not waiting for anything..,!But they have sent me a second set of floor mats (model X mats for a model y) number plates and safety kit (including spare bulbs and oil) I never wanted the first one.
I missed the first attempted delivery. Only realised a week later as the note was stuck in the letter box.I think I may have a second set coming - same delivery company and I’m not waiting for anything..,!
I also got the round Robin email regarding the £9.99 payment…..