There is a huge difference between speaking with your delivery/service center to work around your travel within a reasonable window vs saying “I can’t do the entire month of December”.I have to agree that the EDD system is seriously messed up, and it makes it difficult for customers to plan for the arrival of their car. On top of this, Tesla is now canceling orders this month for customers who ordered earlier in the year, but can’t pick up their car in December. That’s pretty inflexible, especially when the car becomes available for only 3 days, which can overlap with travel plans. They could do better, but won’t as long as their loyal fan base puts up with it.
We’ve had 3 cars delivered and twice we had to alter the delivery dates with no problem. Again, I didn’t ask for a month later, but rather 7-10 days later. To expect Tesla to put your delivery on hold for several weeks to months is ludicrous.
Of course, the alternative is to go to a legacy dealership and buy a car off the lot. Personally, I’ll pass on that.
My experience with Tesla customer service has been phenomenal. I get the anxiety and anticipation of delivery and everything that comes along with that, but ordering a custom vehicle directly from a now mass production auto company is still a privilege in my mind. I’m happy to avoid dealerships and the headaches, markups and nonsense associated with them.