I think the problem is caused by "oral" commitment from sales team earlier that Tesla will strictly make delivery in order of reservation. This wrong (or over) commitment doesn't comply with Tesla policy actually. The sales team was led by Kingston Chang who left as GM already. Right now, new GM Veronica Wu denied such commitment because there is no paper contract from Tesla to actually commit that. So some customers felt insulted and want to resort lawsuit. Elon should find a solution to coordinate this situation because those customers are true early adopter and enthusiastics in China.
Correct.
The writer puts some noise into the delivery process in China. I would say it confuses the public with the ''management conspiracy'' in Tesla.
However, I do not believe any conspiracy and management chaos exist in Tesla China team.
According to the news, I guess the reason that customers in Beijing and Shanghai have delivery priority is because they are more reachable for the technicians to install charging device. Tesla is new in China, and they have to satisfy the biggest urban area first.
Tesla said they want to setup the charging device before any car is delivered. This makes perfect sense. I think Tesla want to confirm the charging safety for any customer in China. They can not bear any risk that may cause the car on fire, any single problem with car safety will hurt the demand in China badly.
Another point, as I said before, Tesla did not guarantee the order of delivery in any legal format.
Elon may be challenged with the questions like this, I hope he can provide aggressive and concrete plan to develop the business in China. People in China like "face" a lot, and their patience is limited, although we fully acknowledge that Tesla is too young to serve a big body of potential buyers.