To me, it has become clear that Tesla is taking a very strategic approach to managing quality control during the rollout of Model 3. Originally, I assumed that Tesla was doing in store reservations to take advantage of an opportunity for media coverage. I no longer believe that to be the main intent, when looking at how the prioritization is falling in place. This order of prioritization will create the optimal moat for Tesla's brand when handling the challenges of the Model 3 rollout.
1. Prioritize employees - This ensures familiarity with Tesla and a strong connection and personal stake with the brand, a high-tolerance for issues requiring service, and close proximity to service.
2. Prioritize previous owners - This ensures familiarity with Tesla and a strong connection with the brand, and increases likelihood for a high-tolerance for issues requiring service and close proximity to service.
3. Prioritize in store reservations - This ensures close proximity to service, or a highly enthusiastic customer that is willing to travel significantly for priority. Increased likelihood of strong connection with the brand.
4. Prioritize online reservations - By the time the orders are shipped, Tesla will already be through 3 groups of high-tolerance brand enthusiasts to resolve early production problems.
Elon has said in the past that Tesla doesn't just want to make the best car, but they want to make the best car by an order of magnitude (or something to that effect). I think this is seen in the feature set of the Model X (windshield, air filter, falcon-wings, auto opening doors, individually adjustable second row seats). Clearly they weren't trying to make just the coolest car with the most features, they were trying to exceed that by a longshot. I think for Model 3, they are again going to be targeting an order of magnitude better than the best car in their class and will do that through extreme safety, acceleration (both of which we knew), and reliability. I think this is an early sign of a huge strategic focus on reliability.
As an investor, I am very pleased with the amount of forethought and strategic thinking we are seeing here, 20 months out. And completely unsurprised.