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Slacker question

Discussion in 'Model S' started by croixkat, May 2, 2018.

  1. croixkat

    croixkat Member

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    Location:
    Ohio
    New owner, one month, and loving every minute that I spend in the car. How do I get my Slacker info to login online? I tried my Tesla credentials and it didn't work. Two emails to Tesla have not been answered. I've learned a great deal on this board but could not find this in a search. Do we even have login credentials?

    Jeff
     
  2. dinosoar

    dinosoar New Member

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    Mar 11, 2018
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    Pacific NW, USA
    If you have a free account (like I do), I found out you wouldn’t be able to use it in your Tesla. Need to have one of the paid accounts.
     
  3. BozieBeMe2

    BozieBeMe2 May I have this dance?

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    Indy, Indiana, USA
    -1. Yes, you do have to contact Tesla.
    -2. Yes, You do have the Tesla provided log-in
    Caveat is, once you login with the Tesla credentials, you can access the Slacker control settings, which will allow you to set the bit rate for the music download speed.
    "Play audio stream at 320kbps for the best sound if your connection supports it (Subscribers Only)".
    Click on the Tesla I.D. the go to 'General Settings', cursor down to - MAXIMUM AUDIO QUALITY
    Slide control to 'ON'
    This makes a world of difference in the Premium Audio system.
     
    • Helpful x 1
  4. croixkat

    croixkat Member

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    Thanks dinosoar.
     
  5. dinosoar

    dinosoar New Member

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    You’re welcome!
     
    • Helpful x 1
  6. Lipsyte

    Lipsyte Member

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    When I did it a year ago it was by emailing [email protected].

    p.s: When picking up our model 3 I asked the delivery specialist if I needed to ask again for the slacker logins to enable 320kbps and he said there was no need to do that anymore because it was enabled by default now (I didn't verify this information though).
     
  7. croixkat

    croixkat Member

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    Thanks you BozieBEMe2. I do have premium audio, and will keep trying to contact Tesla.
     
  8. Younis

    Younis Member

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  9. BozieBeMe2

    BozieBeMe2 May I have this dance?

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    Your Welcome, & don't forget to periodically check the Slacker settings, after a firmware updated.
    The update processes has been know to 'Res-set' things.
     
  10. croixkat

    croixkat Member

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    Update....Tesla finally emailed me my login credentials. Login is a seemingly random string of 10 numbers with "@teslamotors.com. And it works! Thanks TMC community!

    Jeff
     
  11. UBQP

    UBQP Member

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    How does one "check the Slacker settings after a firmware update"? I've not been able to login to Slacker for about a week.
     
  12. BozieBeMe2

    BozieBeMe2 May I have this dance?

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    Location:
    Indy, Indiana, USA
    You will need to contact Tesla and ask them for your username and password, in order to log in at Slacker Radio Featured
    Once there, you will see your email address on the header bar, upper left top.
    Right click on your email address and in the drop down, select account settings.
    In this window are two selections, USER INFORMATION, GENERAL SETTINGS, select General Settings
    Scroll down to the MAXIMUM AUDIO QUALITY and make sure the slider is showing - ON

    Play audio stream at 320kbps for the best sound if your connection supports it (Subscribers Only).

    You really should check these settings every several months because it will revert back to a lower quality
    Enjoy
     
  13. Wratran

    Wratran Member

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    Location:
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    is there an email from Tesla to get this info?
     
  14. BozieBeMe2

    BozieBeMe2 May I have this dance?

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    Give this a try
    [email protected]
     
  15. StoicKiwi

    StoicKiwi Member

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    Location:
    San Antonio, TX
    I may try this method as well. I just attempted to use the support chat to give me my username and password and was met with:

    "Unfortunately, we can not give this out. The Slacker account is only meant to be used inside the car and nowhere else."

    Hopefully they haven't changed the policy on this!
     
  16. JayJ

    JayJ Member

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    Aug 18, 2018
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    Location:
    Ponte Vedra Beach FL
    I just emailed support for mine, I will let you know if they provide it.
     
    • Like x 1
  17. BozieBeMe2

    BozieBeMe2 May I have this dance?

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    Indy, Indiana, USA
    The email address that you should get from Tesla will look something like this:
    [email protected]
    Obviously, you will have your own unique number sequence
     
  18. UBQP

    UBQP Member

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    United States
    Thanks for this info. I used the Tesla provided username and email to login to Slacker on a computer then went to Manage Subscriptions and the page says:
    Cancelled
    Redeemed Gift Code
    Termination Date 9/19/2019 (which is 4 years after purchase)​

    Odd that I can use it on my computer, but no longer in the car. I contacted Service and asked them and now it's working (after 5 days). They said it was a problem with Slacker, not Tesla.
     
    • Like x 1
  19. Wratran

    Wratran Member

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    Location:
    Dallas
    CS email back and said they can't give out login info
     
  20. StoicKiwi

    StoicKiwi Member

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    Location:
    San Antonio, TX
    Hmm, looks like they either have changed their policy with this or we just got unlucky on CSRs....
     

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