Software Update Not Downloading

[slimpilot]

I received the message yesterday that a software update was available. I connected to wifi with a strong signal but nothing is happening. I have tried connecting about 5 different times but all it says is connect to wifi to download the update. Any ideas?

 

[TexasEV]

When you get the message that an update is available, it’s already been downloaded to your car. You just have to install it. Tap the clock icon in the upper right corner of the screen.

 

[slimpilot]

Thanks for the reply, but just to clarify mine is a Model 3 and on the software page the message reads:

Update Available
Please connect to Wi-Fi to download the Software Update.

Also the progress bar hasn't budged

 

[TT97]

Have you tried a reboot or power cycle to see if that budges it? If still nothing, I would try the hotspot on your phone to see if it is the WiFi connection.

 

[slimpilot]

I tried the hotspot this morning. I also tried a reboot this morning but will try again and also switch to the hotspot again.

 

[slimpilot]

Still not working. I'll talk to service in the morning.

Thanks all

 

[thaian207]

it's normal, I had that happen before just wait eventually you will get it.

 

[cadetsea]

The same thing is happening to me, 2019.20.2.1 says update available since yesterday morning, but I did the steering wheel buttons + brake reset and brake. Nope, still stuck with one mm of green progress on there.

 

[cadetsea]

Just tried with mobile data and nothing changed.

 

[0mpg]

happened to me and i went to the Tesla support chat and asked them to push the update again. they did and it was fixed in 15 minutes. i sat there and watched the bar progress and complete.

 

[twvette]

Had same occur but the reset with brake and steering wheel buttons worked. It did flash a few times between Downloading Software Update and then Connect to WiFi to Download like it lost the connection but within a minute or so it did resume the download. I think it might have been something with some struggles to get WiFi connected for first time at same time an update was available and it trying to start during these struggles

 

[cadetsea]

I waited until their chat support was open and asked an agent to help. Update began downloading immediately, all done within half an hour.

 

[Brisket5652]

I'm having the same problem. I'm on my 3rd different wifi connection (one was phone's hotspot) and still nothing.

 

[GolanB]

Oddly, I’m having the same issue. Car is situated in the same WiFi hotspot zone as it usually is. I tried a number of things, including establishing a mobile hotspot, rebooting, shutting down, etc. I’ve had the update notification for software download - connect to WiFi for over 30 hours. I may need to go to support with this one.

 

[Jake AZ]

Same problem. Tried to reach chat support but even though it says support is available to 8:30 PT, the option was grayed out before 7pm. Is there no support on weekends? That would be ridiculous.

 

[Cerebralblue]

Same problem. Tried to reach chat support but even though it says support is available to 8:30 PT, the option was grayed out before 7pm. Is there no support on weekends? That would be ridiculous.

Same problem here. I contacted support on Chat. They had me power off and reboot the center console. All things I have already tried. They then said they see it downloading on their side then told me to wait 3 hours. I told them nothing was downloading. I’m watching my Wi-Fi traffic and my connection to my car was completely idle. If I open the web browser and do a what’s my ip it shows my home internet IP and Wi-Fi works perfectly.

Basically the person on chat wanted to go home so passed me off the end of the day and told me to wait 3 hours (to coincide when support ended).

I absolutely love this car, but their support is terrible.

 

[Pismo]

I am having the same issue. Going on a week now.
connected to wifi (and tried my phone hotspot) and still stays like this.
Any issue on getting this update to download?

 

[Pismo]

Ive also turned Sentry off too, power cycle, and soft reboot.
Heard maybe, remove USB?

 

[Pismo]

Any ideas on what I can do ?
Been like this for days now.

 

[TT97]

Any ideas on what I can do ?
Been like this for days now.
View attachment 472239

I was going to suggest trying to power cycle but it looks like you tried that already.

Have you tried turning WiFi off and on? Have you tried to connect to a different WiFi? Also, maybe try "forget" the connection and set it up again.