Microsoft has had a number of recent embarrassing update blunders. There’s the botched Win10 1809 “October” update that wasn’t actually released until November, another recent MS Office update that caused some application crashes, and finally a not widely publicized update that affected a handful of organizations using Office 365 (my workplace included) about 3 weeks ago which caused many MDM provisioned mobile devices to lose email access when using native mail apps. So I for one hope that Tesla has their “poop” together better than MS has lately.
But yes, Tesla has an “early access” program with a select few owners that get pre-release updates so they can provide feedback and bug reports. You have to be invited and there’s no way to request an invitation (although I believe with enough referrals you can join as one of the “prizes”).
Sorry, I just couldn’t resist an opportunity to rail about Microsoft. Their recent bad updates have been nothing but disappointment and caused extra unnecessary work for me and others at my job over the past few weeks.
I don’t want to rail on Microsoft but I’ve worked at large companies that run public early access programs like that before. And my experience has been that while it’s useful for some things, it’s not a magic cure for this kind of quality issue.
You end up with a selection bias where the kinds of users that opt into betas are generally more tolerant of software defects or do so to get access to a handful of desired new features, but don’t really report any issues. And the internal development / release planning meetings have far far more discussions like “Hey QA team, did you test XXXX?” “No, but we shipped it in the last few betas and haven’t heard any reports of issues” “Well ok then we can test other stuff then....”
From a customer perspective, betas are a good way for impatient customers to get access to new features, knowing they might not be fully baked yet. For a company, it’s a good way to collect feedback on potential PR disaster controversial decisions being made.