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Solar edge app users: how do you get the app to monitor consumption?

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Lol sorry, I’m fairly new to this. What does that mean?
Hardware needs to be installed before the software will work. Your installer can tell you if he installed the hardware. I is in addition to the normal inverter installation. Perhaps your installer set it up incorrectly. I can't offer much more help because I do not have that function on my system.
 
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