My 44 panel, 2 PW system was installed in Dec 2020. About two months ago I lost 1/2 of solar generation because I noticed one the inverters was not producing power.
Finally, after too much effort on my part Tesla sent someone to help me 2 months after I contacted them about my issue.
The Tesla service rep checked the inverter which was good, however on the roof where the wire connected to 42 of my panels wire was damaged by pests.
So he took pictures, and off he went, told me to contact Tesla again for repair, support.
Because I did not want to have to wait another two months for service, I asked on of my local experts on solar to look at it.
They reported they could see the wire damage, very minor, easy to fix, but could NOT REMOVE THE SKIRT to fix the wires. It required a proprietary tool.
They also reported that although almost all the cable was in conduit, this small area where the wire was exposed was the problem.
This is crazy. You are trapped with Tesla service with the proprietary nature of their equipment and install process.
Now I still do not have power on half my system. After 4 calls to service yesterday finally got an appointment 2 weeks from now to repair.
I am very concerned about Tesla's ability to service their customers, especially me.
I guess I will have to put pest abatement screen around the panels, more expense, but unavoidable.
Tesla should have fixed this months ago. Tesla should have made sure all the exposed wire was in conduits. Tesla should have recommended pest screening at time of install.
I like their stuff. I like Tesla as a company. All the people I talk to try to be helpful, but they need to fix this service issue.
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