Sound system cutting out...

[PaulSu]

I've noticed recently the sound system on my 2022 Model 3 Long Range cuts our to the front only speakers for a brief second or two. It's never done this before. My M3 just got 2023.20.4.1 and I haven't a chance to drive to see if it's now resolved. I primarily listen to only Apple Music (when it's working)

Anyone else have something similar?

Thanks

 

[Big Earl]

This happens sometimes. Rebooting the infotainment system will correct the problem.

 

[GtiMart]

Yeah, something similar started happening to me in the last couple weeks (basic streaming, not apple music). Feels like the sub and its amp shutdown and restart as the sound gets tinny for a second or so. Seems to happen just a few seconds after I leave home, at a location similar to the wifi/lte switch. If I try to skip to the next song in the first few hundred feet of driving away from home it jams forever, and this glitch happens around that cross point. I have no idea if the two are related, just describing events.
I will try a reboot soon.

 

[GoWalk]

started experiencing a similar problem. It appears that they act up when I receive an alarm over the speakers. I've also experienced screen flickering issues. Additionally, schedule a meeting to see what transpires.

 

[n2fooz]

Mine does that but it's rare and it's only for a second or so. I think it started a couple updates ago but not exactly sure when.

 

[.Slug]

I've found that mine does this when you move your butt on the driver's seat sensor. If I'm parked, watching something and move my butt weight in the seat slightly, triggers the problem fairly dependibly. Seems the system syncs when certain sensors are triggered. Mine also does it when disconnecting from wifi.

 

[Big Earl]

started experiencing a similar problem. It appears that they act up when I receive an alarm over the speakers. I've also experienced screen flickering issues. Additionally, schedule a meeting to see what transpires.

This happens from time to time. Rebooting the infotainment system (two scroll wheel reset) solves the problem for a while. My theory is the computer is running out of memory, and it hiccups when trying to play alert sounds. This problem has come and gone with various software updates.

 

[Gauss Guzzler]

I concur with @Big Earl, it just happens at the start of a drive every once in a while. On very rare occasions the external speaker might even fail to make pedestrian warning sounds or will cut in/out but usually it's just a momentary lapse of interior speakers.

I only experience this when I throw the car into reverse just seconds after waking it from a deep sleep so I'd guess that the processor is just busy with more important things at bootup and skips some lower priority audio processing.

 

[TBrownTX]

Having the exact same issues, been going on for a while now. I opened a service appointment for it yesterday.
Mine clicks on occasion, most typically when the car is making other sounds (but not always). Reminds me of listening to a scratched CD.
Oftentimes the bass/rear speakers seem to cut out momentarily as well. Will let you know what I find out, if anything.

 

[TBrownTX]

After providing Tesla service several timestamps where the issue occurred they confirmed that my issue, occurring with system sounds, is a known bug that will be addressed in a future software update. They did not provide a date for when the fix would be in.

 

[MikeyC]

Glad I found this. Mine has been doing this for a few versions. I'm on 2023.20.9 and it's still doing it... I think more than ever. EXACT same symptoms as above: almost always when I first enter the car. Never in the middle of a drive.

 

[McPalmer]

have the same problem in Austria, since Januar.
PDC, Radio, Spotify. Exact the same. Sound Cut out, cracks, Front Speaker and then all normal.
But One more, when i click on next song, from previous song to the next song i have the same crack sound.

8 Months and no Solution

 

[n2fooz]

I'm pretty sure mine stopped doing it.
SW 2023.7.30

 

[McPalmer]

I'm pretty sure mine stopped doing it.
SW 2023.7.30

sub / bass cutting out?

Anybody had issues where it seems like the sub and/or all bass cuts out for a few seconds and then comes back? I've had it start happening last few weeks and seems to be getting more frequent.

teslamotorsclub.com

In this thread same problem in the video.
This guy had a solution but no answer

 

[MikeyC]

On 2023.32.9 and mine does it more now than ever. I think it's a hardware issue that is common and they keep trying to work around it with software so they don't have to replace parts.

 

[TBrownTX]

On 2023.32.9 and mine does it more now than ever. I think it's a hardware issue that is common and they keep trying to work around it with software so they don't have to replace parts.

Agreed. But interestingly enough, I had a 2018 loaner last week while my 2021 was in for service, and it had the same issue.

 

[MikeyC]

Agreed. But interestingly enough, I had a 2018 loaner last week while my 2021 was in for service, and it had the same issue.

Yeah, it seems really common. I've learned to just try to ignore it because it only happens within about a minute of "start up" and doesn't seem to happen while driving. I keep thinking the most likely time for it to happen is when the music first comes on (I use streaming music) and you are putting it in gear or something else like the parking sensors are trying to make noise at the same time. But I can't really "prove" it.

 

[TBrownTX]

Yeah, it seems really common. I've learned to just try to ignore it because it only happens within about a minute of "start up" and doesn't seem to happen while driving. I keep thinking the most likely time for it to happen is when the music first comes on (I use streaming music) and you are putting it in gear or something else like the parking sensors are trying to make noise at the same time. But I can't really "prove" it.

That matches my observation as well. There was a time where it was doing it at other times as well, but recent patches have minimized it to “startup time” now.

Tim

 

[PaulSu]

I'm currently on 2023.38.6 and everytime I first get into the car, put it in reverse out of the garage it cuts out, but that's the only time I can recall during driving.

 

[MikeyC]

I don't want to jinx it but I have not heard the cut-out in 2023.38.9 yet. I haven't driven much since I got it but the 4x I have since I got that version, no cut-outs. Might need more data though: too early to tell for sure.