Steering wheel buttons+scrollers not working

[TezlaJoe]

Hello. Our 2012 Signature Model S' steering wheel control buttons stopped working about a week ago. Here's a short history:
1. Controls stopped working, but horn still worked.
2. Big center screen was still accessible for about 4 days. Then it went blank, so then there were basically no controls. Standard air/heat conditioning settings were on, but it was difficult to see the display behind the steering wheel during the day (okay at night when the ambient lighting was darker), so one had to really try hard to read the remaining charge. Also, it took about a minute to power up the vehicle in order to drive.
3. We ordered replacement steering wheel controls and received them around Day 7.
4. Also, on Day 7, the vehicle powered up immediately. I rebooted using the steering wheel controls, and it worked this time! Everything seems to be back to normal.
5. I suspect there was a software update issue that caused all of this.

Anybody have a similar experience?

 

[Binh Phan]

This is definitely annoying. I talked to 2 tesla mobile technicians and each time they say “just fix this for a guy” or “I have one in my car and fixing it next”

 

[orion]

My 2018 75D recently came out of warranty and both switches started acting up last week. The horn also engaged and stayed on until it overheated, fun drive home, I could smell smoke from the fronk after it finally quit. Tesla estimated $414 to replace one switch and look at the horn. Is there a good source to purchase these parts and DIY? All I seem to find are used parts on Ebay.

 

[Altes]

My 2018 75D recently came out of warranty and both switches started acting up last week. The horn also engaged and stayed on until it overheated, fun drive home, I could smell smoke from the fronk after it finally quit. Tesla estimated $414 to replace one switch and look at the horn. Is there a good source to purchase these parts and DIY? All I seem to find are used parts on Ebay.

You can purchase from tesla

 

[CalGrl2321]

You can purchase from tesla

My 2018 75D recently came out of warranty and both switches started acting up last week. The horn also engaged and stayed on until it overheated, fun drive home, I could smell smoke from the fronk after it finally quit. Tesla estimated $414 to replace one switch and look at the horn. Is there a good source to purchase these parts and DIY? All I seem to find are used parts on Ebay.

My 2017 MX is out of warranty and having the same issues. Blank display screen, scroll buttons and horn are not working. These functionalities stopped working simultaneously….no forewarning. Tried to start the vehicle and it took at least a minute before I could put my SUV in D mode.
I’m in Germany (US Spec MX) so it’s a bit scary as I keep being told “they cannot work on US Spec Teslas”.

I have an appointment on Saturday, 5 August for diagnostic testing. Estimated quote is 500 Euros…OMG!!!

From what I have read in this forum, this appears to be a universal issue for MX and MS…and it also appears to be a safety issue. Horn not working.
Did anyone find out if the steering wheel issue also affects the airbag as well? Just curious to see what others have found out about this issues and what the final resolution was!

 

[Russell]

You can purchase from tesla

Tesla Palo Alto said the part is restricted and they want $311 to replace it.

 

[detdds]

My 2018 Model X scroll wheels associated buttons have stopped working. Both left and right. It will not reset. The voice button stopped working a few months ago but all the other buttons worked until today. Does anyone know what the problem is?

 

[imsachin]

+1...mine stopped working about a week ago after the latest software update. Have a service appt, but that's 2 weeks out. Any idea how to resolve meanwhile?

 

[jackgong]

Right scrolling wheel stop working I believe after a software update recently on 2019 MX. Made an appointment and Tesla will replace both scrolling wheel and a harness between the two switches.

 

[Altes]

AAnnnd mine just failed again for the 5th time, lasted almost 2 years after my DIY replacement, better than the <1 year for service center replacements

Tesla Palo Alto said the part is restricted and they want $311 to replace it.

Ebay