Hi All,
I have had my Model X for 7 months, and I've had a string of issues with it, and the latest problems are not fixed yet.
I was thinking of contacting the Tesla customer service with the list of issues I've had, but before that I'd like to share my experience and ask owners on this forum what are their thoughts.
Below is the list of problems I had, sorted by order of severity.
So, I'm asking everyone with a Model X on this forum, does that sound familiar? What do you think I should do ?
Contact Tesla with the full list of issues I had and ask for a full verification of the car ?
If they agree to that, do you think I can get a loaner car during that period ?
I love my car, it is really one of the most exciting thing I ever drove, but ignoring all these issues would be unreasonable I think, not to mention potentially dangerous.
I know the Model X had a difficult start with a lot of reliability issues, but I was hoping this period to be past us.
Have other people experienced so many issues ? Did I just pick the bad apple in the basket ?
I'm really looking forward to other owner's comments and suggestions.
Thanks,
Fred
I have had my Model X for 7 months, and I've had a string of issues with it, and the latest problems are not fixed yet.
I was thinking of contacting the Tesla customer service with the list of issues I've had, but before that I'd like to share my experience and ask owners on this forum what are their thoughts.
Below is the list of problems I had, sorted by order of severity.
- Complete loss of sound. That means not only the audio app/phone streaming, but navigation instructions and even the blinkers sound is gone. This is usually fixed by rebooting the MCU with the 2 buttons on the steering wheel
- Both key fob failed in a 2 weeks span, one after the other. There was no notification of low battery in both cases. When I called Tesla, they also acknowledged their system showed no such thing. I had mobile service come twice to fix each fob.
- Above issues are annoying, but it is nothing major. Now we get to the potentially dangerous stuff. Black screen all of a sudden while driving on the highway in heavy traffic. No more sound, no more camera, nothing. I wondered (I actually still wonder now) if my blinkers were even working when I used the stalk, as I had no feedback whatsoever to tell me if they were active or not. Thankfully, this happened only twice, relatively early after taking delivery of the car. The screen and sound came back online maybe 5 minutes later. During these 5 minutes I thought I would pee my pants though.
- The horn never worked from day 1. Both sides of the steering wheel are not working. I really only use the horn when there is immediate danger, and it took me 6 months before realizing it didn't work. Another visit of Tesla mobile service, and they couldn't fix it right away because ...
- The steering wheel airbag is not functional. The guy mentioned something about the airbag harness that has an issue, and the whole steering wheel/airbag needs to be replaced. At that stage, my wife went ballistic when she learned I drove a car without airbag for over 6 months. Right now, her level of confidence in this car has dropped more than the Tesla stock in recent weeks, which is saying something.
- And finally, the latest weird thing that happened last week. My shift gear stalk just stops working randomly. The scenario is always the same though. I push the stalk up to go rear and park. I press the stalk down to go forward again. Nothing happens. The gear is stuck in rear. Trying to press the button on the stalk to park doesn't work either. Only way to move the car forward again is to reboot the MCU. That happened once if front of my garage while I was alone, and again a few days ago when I was driving with the whole family. After the airbag stunt, this one really broke the camel's back with my wife. She'd rather I don't drive that car until it gets a full checkup.
So, I'm asking everyone with a Model X on this forum, does that sound familiar? What do you think I should do ?
Contact Tesla with the full list of issues I had and ask for a full verification of the car ?
If they agree to that, do you think I can get a loaner car during that period ?
I love my car, it is really one of the most exciting thing I ever drove, but ignoring all these issues would be unreasonable I think, not to mention potentially dangerous.
I know the Model X had a difficult start with a lot of reliability issues, but I was hoping this period to be past us.
Have other people experienced so many issues ? Did I just pick the bad apple in the basket ?
I'm really looking forward to other owner's comments and suggestions.
Thanks,
Fred