Hey all, I just wanted to share a quick story with you all.
About two weeks ago I drove over a small puddle in my Model 3. Immediately afterwards, I started hearing a very loud scraping sound underneath my car. I then pulled into the next parking lot that I saw and parked my car. Upon checking the underside of my car, I discovered the the black paneling underneath my car had completely fallen off. My logic was that the puddle hit the top of the car and took it off.
Later, a friend picked me up and I went to go buy some duct tape. I was able to tape it up and get the underside secured. I then immediately scheduled a service appointment in Springfield.
I had my service appointment today. I described the issue to them and asked that they keep me updated/informed. About and hour or so later they call me and let me know my car is ready. I go to the counter and they slap me with a huge bill. I was shocked that this incident wasn’t covered under warranty especially since it’s a classic poor tesla craftsmanship issue. Similar to the many cases of rear bumpers falling off model 3s from puddles. Or the awful imperfections that are now famous in model y. The service rep didn’t care. I was shocked. I was never given an estimate. I was never even consulted with. I never signed a single document. I never even consented to the work.
The rep there brushed me off. Now I don’t even know what to do. Tesla doesn’t have a customer service number (the customer care number is useless). There is no one to speak to. This entire situation is disgusting and has been so distasteful. Not sure how Tesla wants to grow doing business like this. Their cars have build issues and they don’t even take responsibility or care.
About two weeks ago I drove over a small puddle in my Model 3. Immediately afterwards, I started hearing a very loud scraping sound underneath my car. I then pulled into the next parking lot that I saw and parked my car. Upon checking the underside of my car, I discovered the the black paneling underneath my car had completely fallen off. My logic was that the puddle hit the top of the car and took it off.
Later, a friend picked me up and I went to go buy some duct tape. I was able to tape it up and get the underside secured. I then immediately scheduled a service appointment in Springfield.
I had my service appointment today. I described the issue to them and asked that they keep me updated/informed. About and hour or so later they call me and let me know my car is ready. I go to the counter and they slap me with a huge bill. I was shocked that this incident wasn’t covered under warranty especially since it’s a classic poor tesla craftsmanship issue. Similar to the many cases of rear bumpers falling off model 3s from puddles. Or the awful imperfections that are now famous in model y. The service rep didn’t care. I was shocked. I was never given an estimate. I was never even consulted with. I never signed a single document. I never even consented to the work.
The rep there brushed me off. Now I don’t even know what to do. Tesla doesn’t have a customer service number (the customer care number is useless). There is no one to speak to. This entire situation is disgusting and has been so distasteful. Not sure how Tesla wants to grow doing business like this. Their cars have build issues and they don’t even take responsibility or care.
