A little background first: I picked up my car last month and it was mostly good build quality. However, I went over the car with a fine toothed comb and noticed a number of areas with paint issues although very minor. We’re talking a little touch up paint here and there and polish or compound elsewhere. My service appointment gets scheduled for a month later to take care of these issues among some interior trim issues.
I get here today to the service center in Eatontown, NJ and I was shocked at how I was treated. It started off friendly until we walked out to the car to show the service advisor the issues. He sees me pointing some stuff out and says “seriously dude. You can’t even notice this. Come stand over here you can’t see it.” I tell him that doesn’t matter it’s there from the factory and it bothers me. He proceeds to say “no it doesn’t. It can’t bother anyone. If this is how you live your life, you have other problems.” I calmly tell him everyone is different and people have different attitudes towards their cars. He continues his bs saying “no you must have too much time on your hands. If these things bother you, you need to find better things to do.” I was appalled. I quickly rattled off less than half of the remaining concerns realizing that I may just have to take care of them myself and not wanting to engage in further confrontation. I was mostly in shock as I’ve been lucky and never dealt with someone in customer service like this.
Who tf is this guy telling me what should and shouldn’t bother me and what I can and can’t notice. I mentioned how everyone’s a Tesla apologist. There are things here that don’t make sense for a brand new car to ever have including about 7 areas of light scratches. Rather than slap on some touch up paint he wants to argue. People pay 7k for ppf and ceramic and meticulously wash and detail their cars knowing full well they’ll never see that money in resale. Why dismiss someone who’s particular about his car? Everyone is different and has different hobbies, personalities, etc.
I like my car but damn as a company, they truly don’t care and hire employees who feel the same. We’re apparently all privileged we got the opportunity to give our money to Tesla, and we need better things to do if we expect better quality from the factory.
*end rant*
I get here today to the service center in Eatontown, NJ and I was shocked at how I was treated. It started off friendly until we walked out to the car to show the service advisor the issues. He sees me pointing some stuff out and says “seriously dude. You can’t even notice this. Come stand over here you can’t see it.” I tell him that doesn’t matter it’s there from the factory and it bothers me. He proceeds to say “no it doesn’t. It can’t bother anyone. If this is how you live your life, you have other problems.” I calmly tell him everyone is different and people have different attitudes towards their cars. He continues his bs saying “no you must have too much time on your hands. If these things bother you, you need to find better things to do.” I was appalled. I quickly rattled off less than half of the remaining concerns realizing that I may just have to take care of them myself and not wanting to engage in further confrontation. I was mostly in shock as I’ve been lucky and never dealt with someone in customer service like this.
Who tf is this guy telling me what should and shouldn’t bother me and what I can and can’t notice. I mentioned how everyone’s a Tesla apologist. There are things here that don’t make sense for a brand new car to ever have including about 7 areas of light scratches. Rather than slap on some touch up paint he wants to argue. People pay 7k for ppf and ceramic and meticulously wash and detail their cars knowing full well they’ll never see that money in resale. Why dismiss someone who’s particular about his car? Everyone is different and has different hobbies, personalities, etc.
I like my car but damn as a company, they truly don’t care and hire employees who feel the same. We’re apparently all privileged we got the opportunity to give our money to Tesla, and we need better things to do if we expect better quality from the factory.
*end rant*