It's almost unbelievable how unprofessional and ridiculous my experience has been thus far. It's almost comical.
I received a long awaited text for me to pick up my Black/White PUP w/ FSSD. The date I chose was yesterday 6/27 at 12:00. I live near Fremont so, I was shocked to see that my Pickup location was at the SF Burlingame center. I paid all fees, transferred my insurance and was prepared for delivery.
The morning of, I went to BMW and returned my current lease (early) and took public transportation to the pickup location.
once I arrived I just hung out side and was looking around.I received a call at 1145 stating that my car "didn't make the delivery truck and that it wouldn't be there until maybe 4pm". I was a little annoyed, but told them I'd didn't have anywhere to go so I'd just wait. 2 1/2 hours later the manager comes out and tells me it may be longer and that she'd send me to Fremont in an UBER to pick up my car instead. I agreed and proceeded to wait for her to come back with details. 90 mins later she comes back and tells me that my car was actually not in Fremont but it was on a truck and had just made it to Los Angeles 6 hours away.
So I explain that I'm now stuck with out transportation due to turning in my lease. She says that they can offer me a different color MY (white), which I decline. I waited all this time to get a Black MY. Her other option for me is they could give me a Black MY with a Tow hitch, but I'd be responsible for the $1k upgrade. I already opted for $1k white interior, $7k FSSD, $7k PUP and $1k black paint. I don't need a tow hitch, so I'm not going to pay for that.
So she halfway apologized and that was that. It's now been 24 hours and since I had not received any update. I just called and a service rep said that the car is still in LA no ETA.
I'm bummed, but I'm going to have to cancel my order. The car is amazing. But the customer service is lackluster. I'm not going to spend money to be treated that. Also paired with the build quality issues (that I was already looking past) may just wait until next year. bummer....
I received a long awaited text for me to pick up my Black/White PUP w/ FSSD. The date I chose was yesterday 6/27 at 12:00. I live near Fremont so, I was shocked to see that my Pickup location was at the SF Burlingame center. I paid all fees, transferred my insurance and was prepared for delivery.
The morning of, I went to BMW and returned my current lease (early) and took public transportation to the pickup location.
once I arrived I just hung out side and was looking around.I received a call at 1145 stating that my car "didn't make the delivery truck and that it wouldn't be there until maybe 4pm". I was a little annoyed, but told them I'd didn't have anywhere to go so I'd just wait. 2 1/2 hours later the manager comes out and tells me it may be longer and that she'd send me to Fremont in an UBER to pick up my car instead. I agreed and proceeded to wait for her to come back with details. 90 mins later she comes back and tells me that my car was actually not in Fremont but it was on a truck and had just made it to Los Angeles 6 hours away.
So I explain that I'm now stuck with out transportation due to turning in my lease. She says that they can offer me a different color MY (white), which I decline. I waited all this time to get a Black MY. Her other option for me is they could give me a Black MY with a Tow hitch, but I'd be responsible for the $1k upgrade. I already opted for $1k white interior, $7k FSSD, $7k PUP and $1k black paint. I don't need a tow hitch, so I'm not going to pay for that.
So she halfway apologized and that was that. It's now been 24 hours and since I had not received any update. I just called and a service rep said that the car is still in LA no ETA.
I'm bummed, but I'm going to have to cancel my order. The car is amazing. But the customer service is lackluster. I'm not going to spend money to be treated that. Also paired with the build quality issues (that I was already looking past) may just wait until next year. bummer....