In the past, I’ve taken delivery of both my 3 and X at the Paramus NJ center. I can’t recommend them enough - the cars were detailed beautifully, everything was ready to go, and the advisor spent almost an hour going over every feature with my wife on the 3 …. Helped create her profile, set the mirrors and wheel, configure her settings etc. Truly the “premium” experience we all desire!
When we bought our X in June 2020, it was much the same, albeit during Covid. The dog and pony show wasn’t going to happen but everything else was great. Car was prepped perfectly, we signed the docs and were off.
Now, I’m picking up a used S on Monday in Mechanicsburg PA. I missed their call on Friday; called the number back, said “car deliveries” at the prompt and the advisor answered on the first ring. Boom. All set. Today I got a text detailing the procedure, where my car will be, invited to examine it all I want before I press “accept delivery” in the app.
Really great experiences all around. I’m absolutely sure it’s not like this for everyone, but whomever is running the northeast region for Tesla has their head screwed on straight.