TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla app "probation period" after delivery

Discussion in 'Model 3: Ordering, Production, Delivery' started by danZ, Jul 22, 2018.

?

Do you know that Tesla app will stop working a few hours after delivery ?

  1. Yes

    16.7%
  2. No, but good to know.

    27.8%
  3. No, but that never happened to me (or shouldn't to the best of my knowledge).

    55.6%
  1. danZ

    danZ New Member

    Joined:
    Jun 14, 2018
    Messages:
    4
    Location:
    Newark, DE
    I haven't noticed this in forums and wasn't told by delivery folks. I feels it very important to share ...

    At delivery, your phone will pair to the car, and it seems having the phone is sufficient for using the car.

    After a few hours, the phone app will stop working (when attempting to log in, it will say " no product registered to this account "). The credentials still works on tesla website, but you just can't log into Tesla app (and therefore suddenly lose the capability to operate / monitor the car ! )

    I called customer service and they told me the app will resume working only after 1-2 business days when all the paperwork finishes.
     
  2. Msjulie

    Msjulie Member

    Joined:
    Jun 26, 2016
    Messages:
    798
    Location:
    San Fran Bay Area
    I never experienced that - something sounds odd about they service folks comments..
     
  3. danZ

    danZ New Member

    Joined:
    Jun 14, 2018
    Messages:
    4
    Location:
    Newark, DE
    Does it matter if payment is through personal check?
     
  4. glide

    glide Member

    Joined:
    Jun 6, 2018
    Messages:
    219
    Location:
    USA
    Anecdotal experience. This is not common or by design.
     
  5. favo

    favo P3D+ owner

    Joined:
    Apr 5, 2012
    Messages:
    824
    Location:
    Durham, NC
    It's been reported multiple times here as standard practice. I don't know if it's current practice. Doesn't seem like it should take multiple days to assign the car to your Tesla account, but it apparently does.
     
  6. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,142
    Location:
    Northern Virginia, USA
    Yeah, you have the car, especially for 3’s how else are you supposed to control it?

    The car is on your acct or not. Servers were also down Saturday night around midnight Eastern time (according to my TeslaFi data and some other people).

    Did you call national support or your local Service Center? Gotta say I’ve gotten ‘magical thinking’ answers from the local SC several times. I always call National now.

    If National said that, I give up. :D
     
  7. danZ

    danZ New Member

    Joined:
    Jun 14, 2018
    Messages:
    4
    Location:
    Newark, DE
    I called the national number from the car's touch screen (via phone). As of now, the account still doesn't have "product" registered (It did when I took delivery yesterday for the whole day.)

    Not sure whether it's related: there were some paint problem that the delivery advisor said would be taken care of in a future visit/drop/swap-with-loaner appointment at another service center closer to where I'll be, different from where I took delivery.
     
  8. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,142
    Location:
    Northern Virginia, USA
    This sounds like a mixup on your account (probably because of the speed of deliveries) and perhaps a database issue. I’ve never heard of a 3 not having the car on the account for delivery precisely because you have no other way to control the car. Makes no sense at all. ‘Due Bill’ has nothing to do with the fact that you own the car.

    All I can say is more issues from delivery overload. <sigh>
     
  9. favo

    favo P3D+ owner

    Joined:
    Apr 5, 2012
    Messages:
    824
    Location:
    Durham, NC
    The standard line for months had been when you are at delivery, you get temporary access through your phone. Then it takes a couple days to transfer the car to your Tesla account.

    Of course you can use the card key to operate the car, even if it's not on your account yet.
     
  10. BenR

    BenR Member

    Joined:
    Apr 8, 2018
    Messages:
    34
    Location:
    Murfreesboro, TN
    This never happened to me. Car was assigned to my Tesla account immediately upon delivery (7/10,) and that hasn't changed at any point. App has worked flawlessly.
     
    • Like x 1
  11. danZ

    danZ New Member

    Joined:
    Jun 14, 2018
    Messages:
    4
    Location:
    Newark, DE
    So I called Tesla technical support again, and was told this is expected and should usually resolve 72hrs since delivery, or 1-2 business since delivery (depending on which rep you talk to ...)
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC