Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.

Tesla Australian Roadside Assistance only 9AM to 6PM Monday to Friday?

My car had a "12V battery needs servicing" warning this evening. So, I called the Roadside Assistance number, which is supposed to be 24 hours 365 days per year.

The recorded message (in an American voice) said the hours of service are 9 to 6 Monday to Friday. I tried both the 1 800 toll free and Sydney numbers.

Now, I suspect (and hope) this is a temporary routing issue but I would hate to get that message in an emergency, especially in a car with no spare tyre.

I emailed the service line and received a very prompt response and they assured me the service line is 24/7…


Nov 26, 2014
I called the service line a couple of times, late on a Saturday night. The phone was answered straight away by a Tesla employee. Admittedly he was in Europe, but he was very helpful and got the right Australian service guy to call me back.
My issue (self-inflicted...ahem...) was resolved.

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.