Tesla automatically notified of Supercharger faults

[halfricanguy]

I had experienced an issue at a supercharger and used the website’s support form to let them know. I received this response back. Apparently the Superchargers will automatically notify Tesla of an issue or fault. Did anyone else know this? I’ve reporting charging issues by emailing them for a while, but this is the first time someone has followed up with this response...

 

[Silicon Desert]

Well that is not always true. There are a "few" types of problems that they don't know about until reported. But yes, agree they know of many problems when they occur. Oh, and it only works for superchargers, not destination chargers like at some hotels. You need to report those problems manually to the establishment.

And I guess you noticed that the reply came from a "Referral Program Specialist"

 

[Big Dog]

since they "know" about out of service SC's, perhaps they can alert us travelers on the NAV. "Ketteleman: 24/40 available, #3 is out of service".

That way we won't be backing in, only to find it ain't working. Not a big deal when there are plenty available, but makes for a crowd downer when the SC is full, and you have to pull out to get back into the queue.

 

[halfricanguy]

And I guess you noticed that the reply came from a "Referral Program Specialist"

Haha! No I didn’t good catch. Everyone is pulling their weight these days...

But yeah I agree, they can’t possibly know of every single fault. And for the ones they do, they don’t always act with haste...

 

[IROAR]

The supercharger in Yuma was down partially or fully for several months. I guess that was as quick as possible.

 

[boaterva]

Yeah, this has been the case for ages. But as said it ain’t always so and I wonder how we’re supposed to know the different and when to backup the automatic system and email or call.

I’ve seen one thread that mentioned calling when you have a live issue like bad charging since they might see a dead supercharger but not a flaky or not 100% one.

Charging is still an option on the support menu (phone tree) last time I checked so if you run into issues on the road, you can give that a try.

 

[Tam]

...Superchargers will automatically notify Tesla of an issue or fault...

I don't think it can automatically know that it is out of commission due to mechanical issues such as:

.Obstruction in the parking space such as being ICEd, snow accumulation, traffic cones or other obstacles
.Vandalism that does not trigger an electronic fault
. An unpluggable problem such as a broken off debris lodged inside the handle... If you can't plug it in, there's no electronic fault.

Sure, after a while they might figure out that the reason no one uses that plug might be because it's out of commission. But how long? days, weeks, months or years?