SMAlset
Well-Known Member
@The A List FWIW I would probably have asked for a new car depending on the condition. If it doesn’t sound bad would probably go to see it and decide from there. I can totally understand being upset it happened, but it’s most likely the guy who called you with the bad news had all the information he was given and was just told to inform you since you were due to show up there shortly.
To me suspect that Tesla needed time to evaluate what was needed repairwise before calling you back with some choices. Some people depending on the severity will agree to corrective body work. Also sounds like they were doing their best to make it right given the unfortunate circumstances. I hate saying it as it’s been said so many times before but sh*t happens. OK to vent a bit though and so close to having it to drive home. An accident happened and keep it in perspective. Don’t think it was intentional and feel for the worker who damaged two Model Xs. Yikes wouldn’t want to be him. I also think the correct person to speak with would be the Store Manager, not service. He’s the one I think most likely will be handling this. I’m guessing he will be told about it by staff and take it from there. I would think he would want to investigate where other models are and how long it would take to get to his store and having all in hand then call you. Important thing at that point was that you knew delivery couldn’t happen today. Sure it won’t make his day either.
Recently we had a Toyota in the shop for the 3rd time for AC work and a dashboard they essentially destroyed while working on it. Long story but we weren’t happy. Went to pick up our car this third time and my husband walked over to the passenger side to get in as I was driving home and he spotted a dent in the side doors, the stripping damaged and white paint streaked across part of the door. They were going to let us drive off without telling us of the damage. How’s that? No way was the damage not noticed by them either. They later admitted it was one of their service people who was moving a white car and hit ours with the bumper of the other car. The most telling thing about this dealership/service center that really got to us was that the one service guy said “I guess maybe we should have walked around your car before you brought it in”. Then our back speaker was blown after it came back from the body shop they sent it to for dent removal and paint. They said well it didn’t happen in our shop and didn’t care when my husband pointed out that it was in their care regardless of when it happend. The Store Manager replied we’re not going to do anything about it. Think of our situation and compare it to yours.
To me suspect that Tesla needed time to evaluate what was needed repairwise before calling you back with some choices. Some people depending on the severity will agree to corrective body work. Also sounds like they were doing their best to make it right given the unfortunate circumstances. I hate saying it as it’s been said so many times before but sh*t happens. OK to vent a bit though and so close to having it to drive home. An accident happened and keep it in perspective. Don’t think it was intentional and feel for the worker who damaged two Model Xs. Yikes wouldn’t want to be him. I also think the correct person to speak with would be the Store Manager, not service. He’s the one I think most likely will be handling this. I’m guessing he will be told about it by staff and take it from there. I would think he would want to investigate where other models are and how long it would take to get to his store and having all in hand then call you. Important thing at that point was that you knew delivery couldn’t happen today. Sure it won’t make his day either.
Recently we had a Toyota in the shop for the 3rd time for AC work and a dashboard they essentially destroyed while working on it. Long story but we weren’t happy. Went to pick up our car this third time and my husband walked over to the passenger side to get in as I was driving home and he spotted a dent in the side doors, the stripping damaged and white paint streaked across part of the door. They were going to let us drive off without telling us of the damage. How’s that? No way was the damage not noticed by them either. They later admitted it was one of their service people who was moving a white car and hit ours with the bumper of the other car. The most telling thing about this dealership/service center that really got to us was that the one service guy said “I guess maybe we should have walked around your car before you brought it in”. Then our back speaker was blown after it came back from the body shop they sent it to for dent removal and paint. They said well it didn’t happen in our shop and didn’t care when my husband pointed out that it was in their care regardless of when it happend. The Store Manager replied we’re not going to do anything about it. Think of our situation and compare it to yours.
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