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Tesla iPhone App

Discussion in 'Model 3: User Interface' started by MX1000, May 12, 2018.

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  1. MX1000

    MX1000 Member

    Joined:
    Jun 7, 2016
    Messages:
    34
    Location:
    CA
    I am going to be picking up my M3 this weekend. I had read that I should have the Tesla app installed on my iPhone so I can test it out when I pick up the vehicle. I have installed the app but don't know what username and password should be used. I've tried using the same logon information as MyTesla website but it says no account linked. Is there a separate logon for the app or does Tesla link it after I pick up the vehicle to allow me to use the app with my existing MyTesla logon?
     
  2. SDKoala

    SDKoala Model 3 LR RWD

    Joined:
    Apr 11, 2018
    Messages:
    617
    Location:
    San Diego
    You won't be able to log-in until right around the time of your delivery appointment, possibly few hours before. Nothing to do until then. The log-in is your Tesla website log-in.
     
    • Helpful x 2
  3. swaltner

    swaltner Active Member

    Joined:
    Oct 13, 2012
    Messages:
    1,178
    Location:
    Kansas, USA
    The error on iOS actually reads “There are no products linked to your Tesla account.” In other words, you were able to login with that username/password, but you didn’t have anything to view once logged in. As was mentioned, this will be corrected at the time of delivery.
     
    • Like x 1
  4. djplong

    djplong Member

    Joined:
    Apr 3, 2013
    Messages:
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    Location:
    NH
    I had to call Tesla and have them add my car to my account - which allowed my phone to be a key - and then to add my wife's email to my account so I can get HER phone authorized as a key as well.

    My state (NH) has no stores so there was no "delivery specialist" working with me when the truck driver dropped the car off.
     
  5. AGSilverP85D

    AGSilverP85D Member

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    Location:
    Vancouver Canada
    What if you buy used? I just got a P85D and have same issue. Anyone know?
     
  6. miltymoots

    miltymoots Member

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    Jul 14, 2018
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    Location:
    San Diego, CA
    Am sure there is a way to pair a phone to your car, by being in the car itself. Assume you can disconnect another phone from in there too
     
  7. AGSilverP85D

    AGSilverP85D Member

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    Aug 12, 2018
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    Location:
    Vancouver Canada
    Thanks for the reply. I have deleted all phones and paired my phone prior to loading the app onto my phone. I will try again and give it some time to see if I can log in later.
     
  8. TT97

    TT97 Active Member

    Joined:
    Aug 6, 2017
    Messages:
    1,754
    Location:
    Los Angeles
    Tesla needs to transfer the car to your account (and remove from the seller's account). Call them up and see what they need to do the transfer.
     
  9. AGSilverP85D

    AGSilverP85D Member

    Joined:
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    Vancouver Canada
    Thank-you! I did send an email to service and am awaiting reply but I will call on Monday.
     
  10. AGSilverP85D

    AGSilverP85D Member

    Joined:
    Aug 12, 2018
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    Location:
    Vancouver Canada
    I called today and pleasantly surprised they answered on Sunday. Sent in DL and Registration and they say my car will be associated to my account in about 5 business day.
     
  11. AGSilverP85D

    AGSilverP85D Member

    Joined:
    Aug 12, 2018
    Messages:
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    Location:
    Vancouver Canada
    Its day 8. 6th biz day and still waiting for my car to be associated with my account so that I can use the iPhone app:)
     

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