Tesla mobile service tech creating a dent and formatting my usb

[emilymily]

Hi! I needed help from this community and wanted to get other owners' thoughts.

I had a mobile service visit due to a faulty LTE board. So scheduled a mobile service visit thru the app and during service, the tech created a dent on my rubber mold(which she admitted that she did). I also realized the USB was formatted and she said she formatted the USB to make sure it was working.. Also a new error poppoed up, 'Front passenger safety restraint system fault' as the tech was leaving so I grabbed her and the tech was like..."Does anybody sit on the passenger sit often?"

Is it normal for a tech to format your flash drive without your consent? I actually had some footage in there I wanted to see.

I've reached out to my local service center to talk to a manager but they haven't followed up for about 4 days.
Thoughts?

 

[Tam]

...Is it normal for a tech to format your flash drive without your consent? I actually had some footage in there I wanted to see...

I would say yes. Often, when the camera/sentry doesn't work, that would necessitate a reformat command. It's also to make sure there's no error caused by the flash drive either.