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Tesla Model 3 delivery is FUBAR
- Thread starter artsci
- Start date
Yes, it's not a good situation. I learned that reaching out to the delivery manager at my service center got the best results.
jeffro01
Active Member
Yeah sadly I can't even figure out who that is... I even reached out to my original contact at the local gallery and while I did get a "let me look into that" response, no actual information has been given to me...
Tesla has no idea how dangerously close it is to losing a customer and the sad part about it is, everyones so obsessed with the Model 3 that it's pretty clear no one at Tesla gives a damn... At all... Who cares about a loyal customer when you've got hundreds of thousands of replacements lined up? This is the first time I've ever truly questioned why I keep giving my business to a company that, at least to me, clearly doesn't want it. Seems like the only people they care about right now are new Model 3 owners...
Jeff
jeffro01
Active Member
Well I think I've had it... Local store employee was no help, just forwarded it onto the manager. I am stunned that Tesla has abandoned a customer like this. I'm out of people to call, email, anything.
I'll likely make a separate post in the main Tesla forum later this evening as I need to collect my anger a bit first but I've never seen anything like this... I love(d) Tesla... Now...
Just had the local gallery employee text me to say sorry then couldn't help me and good luck with my future vehicle purchase from another place... Really Tesla???? Wow...
Jeff
Jeff, I’m in a similar situation. USBank lease return offer and delivery scheduled Tuesday, and very few emails get answered. Assuming they are slammed with work, I wonder if they are prioritizing by profit. Lease return deals are probably the last thing they want to see, but, they haven’t really done anything wrong yet to justify escalation. I used to be the person that answered complaints to the CEO, but didn’t Tesla just announce the head of North American sales ? I’m getting my management list ready so this doesn’t drag on.
jeffro01
Active Member
Yeah my level of frustration is as high as it goes right now... I finally got the local store manager to call me and he's trying to get me the answers I seek but even seeing how the internal team is paralyzed, it's disheartening...
Jeff
josher32
Member
If you can find out the phone number for your local service center at least here In Portland Oregon I was able to talk to someone there to discuss delivery questions. I got my Model 3 a month ago. Clearly they need to hire more phone support at this local level to answer these calls.
Jedi2155
Model 3 has Arrived.
I think we all need to calm down a bit and just let September pass so they report positive Q3 results and get the shorts in line. If this type of behavior continues in October, I'll be the first to say Tesla get your act together NOW.
This is exactly how I feel about it. Just posted in the other thread how i have a delivery scheduled for Monday but I'm worried it isn't happening because my account hasn't changed and no contact, but I also go on without issue if it doesn't come then.
They have this insane pressure to deliver a profit this quarter, so I think they are literally just dumping cars out there and then panic matching them to anyone they can. It sucks, and I think they are aware of this but slowing down for a moment to fix the problem right now would mean less profits.
Also, in an owners group I'm part of, I'm seeing about a delivery a day lately. Saw one person with a missed delivery date. I'm guessing the ones who miss come here to vent more because it sucks.
If it isn't solved by October 15th, I'm going to start really questioning them..
jeffro01
Active Member
And I get accused of being a fanboy... Yikes...
I'm stunned so many of you are completely okay with being left in the dark on such a large purchase... I don't care how many freaking cars they are delivering, it's still their job to respond to customer inquires... I'm supposed to take delivery today and still can't get basic answers such as where the delivery is taking place, how much money do I need to bring, etc... You all are telling me you're okay with that lack of communication?
Jeff
I'm stunned so many of you are completely okay with being left in the dark on such a large purchase... I don't care how many freaking cars they are delivering, it's still their job to respond to customer inquires... I'm supposed to take delivery today and still can't get basic answers such as where the delivery is taking place, how much money do I need to bring, etc... You all are telling me you're okay with that lack of communication?
Jeff
It won't be. This level of clusterfuck can't be solved in 3 weeks.
ceekz
Member
Good to hear that your local SC was able to find some answers for you. I know that the logistics are a nightmare for Tesla, but the lack of customer service is unexcusable. My DA says that my car is scheduled to be delivered the SC tomorrow (not early enough to honor my original 9/23 delivery date), but I can't get the scheduling folks to confirm a new delivery date. Sure, I know that any date can be pushed back, but I would like to at least get on the calendar. I called my SA yesterday and she gave me a tentative delivery date of 9/27 and said she would call back within 30 mins to confirm. 24 hours later, still waiting.
If a rep could tell me that the delay is due to a 12V battery supply, I can muster up some sympathy. But I have no love for crickets! Maybe a trip to the SC would shed some light. After tomorrow so I might be able to lay a hairy eyeball on what might be my Model 3...
I have a delivery scheduled for Sep22 at 1.30PM at Dedham MA. Until today, 09/21 I haven't seen the contract. For the past 2 weeks I had a VIN. Based on that I got the check from my Credit union as well. When I called today, I was told that they canceled my delivery and the VIN is incorrect as well. The worst part is that the delivery specialist never called or communicated properly after the first mail. I am sending mails everyday to him. Its as if they are giving away the car free to me. Now i have start everything new. I think every Tesla employee expects Elon Musk to work on every delivery. Very disappointed.
If you been reading the Seeking Alpha news like I have, employees are leaving Tesla left and right.
Only person left to do deliveries nationwide appears to be just Kimbal Musk. Just be patient, he will get to you. He's doing north cal this week, and then Oregon the week after. Not sure after that.
Only person left to do deliveries nationwide appears to be just Kimbal Musk. Just be patient, he will get to you. He's doing north cal this week, and then Oregon the week after. Not sure after that.
communication still sucks (.....mostly, have had some good experiences)
I would have ordered a P3+ a few days ago but I still haven't heard back about an issue on my 12' S that I have been trying to get a response on for > 2 years .
kind of a deal breaker currently
sad
...should rear upper links be 'touching' the damper bolts?
seems like it should be a simple answer.
I would have ordered a P3+ a few days ago but I still haven't heard back about an issue on my 12' S that I have been trying to get a response on for > 2 years .
kind of a deal breaker currently
sad
...should rear upper links be 'touching' the damper bolts?
seems like it should be a simple answer.
ceekz
Member
NOT ok with the lack of communication. Something is broken here with the local CA logistics because I'm seeing at least 2 Bay Area folks in the same position as me, no contact and no call back. It isn't about favoring new owners, either. Maybe we can focus on the thought that their poor customer service is unbiased, a rare claim these days...
ceekz
Member
Where are you accepting delivery? You might not feel as relaxed about this bottleneck if your delivery is canceled. As miserable as I've been this week, I don't wish that on anyone!
ceekz
Member
That's cold. Kind of like being left at the altar. One day, really Tesla? If you are on Twitter, I'd put that out there for the world to read.
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