Tesla Model X delivery Fail, What should I do?
I ordered a model X 75D through buena park representative on 9/06/2018. I got lucky getting an inventory car (***50miles odometer) with price adjustment $5,398.
To benefit from referral promotion, which ended on 9/16/18, I even recommended my friend to get a MX for gettting a life time/unlimited free super charge.
Well, here comes trouble.
I was told that car needs 1 to 2 weeks for essential services before the release; My family and I waited with great excitement for future family car and great expectation for brand Tesla.
On D-day to pick up my car, I was humiliated in front of my whole family, whom I invited to Tesla Costa Mesa service center to take memorable pictures with our new family car!!
The car’s odometer was over 946miles (I signed up for 50miles) and I was so shocked how Tesla employee dealt with their mistakes, and how inattentive with contracts!
Ds or Oa whatever this lady made nonsense claiming that I purchased an “USED CAR” with “As Is” condition, which I could never find it from my contract.
After his lousy argument, the manager asked me if i wanted a refund, without any apology or an explanation. I drove to Buena park Tesla for an explanation and I was informed by Buena park manager that car was mistakenly loaned, tested drive with proactive buyer. Then, the manager offered me $140(price adjustment for 900mi) and 2years maintenance service for taking “USED CAR” with 946 miles run.
I never wanted a USED CAR!! When I signed up, I appreciated the price adjustment but the main reason was the fact that I can receive the car faster.
I asked the manager to rent me a car (I sold mine for a new Tesla,which I expected) until he finds matching car but his answer was “NO”. California without a car, with 2 boys waiting at home. Great.
All I ask for is a *rent car before Tesla finds me a new MX that matches the condition I signed for, *plus 4 years warranty for all this hassle.
For those of you who read this post ( by the way, I appreciate your time to read this), am I asking too much to Tesla? I believe Tesla expects customers to bear frustrating situation without taking any responsibilities.
The Manager just informed me this "After review, our leadership team has determined that the 2 years of complimentary service is the extent of which we will be able to remedy your car having accrued mileage pre-delivery. "
I’d like to hear your thoughts….
I ordered a model X 75D through buena park representative on 9/06/2018. I got lucky getting an inventory car (***50miles odometer) with price adjustment $5,398.
To benefit from referral promotion, which ended on 9/16/18, I even recommended my friend to get a MX for gettting a life time/unlimited free super charge.
Well, here comes trouble.
I was told that car needs 1 to 2 weeks for essential services before the release; My family and I waited with great excitement for future family car and great expectation for brand Tesla.
On D-day to pick up my car, I was humiliated in front of my whole family, whom I invited to Tesla Costa Mesa service center to take memorable pictures with our new family car!!
The car’s odometer was over 946miles (I signed up for 50miles) and I was so shocked how Tesla employee dealt with their mistakes, and how inattentive with contracts!
Ds or Oa whatever this lady made nonsense claiming that I purchased an “USED CAR” with “As Is” condition, which I could never find it from my contract.
After his lousy argument, the manager asked me if i wanted a refund, without any apology or an explanation. I drove to Buena park Tesla for an explanation and I was informed by Buena park manager that car was mistakenly loaned, tested drive with proactive buyer. Then, the manager offered me $140(price adjustment for 900mi) and 2years maintenance service for taking “USED CAR” with 946 miles run.
I never wanted a USED CAR!! When I signed up, I appreciated the price adjustment but the main reason was the fact that I can receive the car faster.
I asked the manager to rent me a car (I sold mine for a new Tesla,which I expected) until he finds matching car but his answer was “NO”. California without a car, with 2 boys waiting at home. Great.
All I ask for is a *rent car before Tesla finds me a new MX that matches the condition I signed for, *plus 4 years warranty for all this hassle.
For those of you who read this post ( by the way, I appreciate your time to read this), am I asking too much to Tesla? I believe Tesla expects customers to bear frustrating situation without taking any responsibilities.
The Manager just informed me this "After review, our leadership team has determined that the 2 years of complimentary service is the extent of which we will be able to remedy your car having accrued mileage pre-delivery. "
I’d like to hear your thoughts….