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Tesla OC folks - which service center do you use?

Discussion in 'Model 3: Ordering, Production, Delivery' started by SoCalGuy, Aug 13, 2018.

  1. SoCalGuy

    SoCalGuy Member

    Joined:
    Apr 22, 2012
    Messages:
    882
    Location:
    Newport Beach, CA & New York, NY
    Curious which service centers you've gone to. I've heard mixed reviews about the Buena Park one, and a couple people have told me Costa Mesa is better and one person told me they drive all the way to the Torrance SC.

    Thoughts/experiences?
     
  2. SoCalGuy

    SoCalGuy Member

    Joined:
    Apr 22, 2012
    Messages:
    882
    Location:
    Newport Beach, CA & New York, NY
  3. nalang

    nalang Member

    Joined:
    Sep 14, 2013
    Messages:
    76
    Location:
    SoCal
    I live the n between both SCs but have only taken our X to Costa Mesa. I k ow a lot of people complain about this SC but they have always treated us right and have been a pleasure to work with.

    Case in point, I brought our X in yesterday (no appointment) because the driver door would not open/close via autopresent. Turned out the drive unit of the door went bad. I was told it would take 3-4 days to fix because they didn’t have the part. They also informed me that we were out of warranty (I knew this already). I was also provided an S as a loaner vehicle even without an appointment to reserve one. Well, they called me this morning saying the door was fixed and that the work was completed free of charge. I couldn’t be happier with the service from Costa Mesa for the 2.5 years we have had our X.
     
  4. SoCalGuy

    SoCalGuy Member

    Joined:
    Apr 22, 2012
    Messages:
    882
    Location:
    Newport Beach, CA & New York, NY
    Any reason you haven't used the Buena Park one?
     
  5. nalang

    nalang Member

    Joined:
    Sep 14, 2013
    Messages:
    76
    Location:
    SoCal
    Proximity to my work. I work in Tustin/Irvine and it’s easier for me to drop off/pick up from CM than BP.
     

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