Tesla ordered the wrong size tires for my rims

[A-Wimoweh]

So I have a service appointment today to get my tires replaced, and going into it I know they ordered 19" tires for my 21" wheels. I tried to alert them to that fact as soon as I noticed it on the service agreement they wanted me to sign last week. I didn't sign that, and responded back to the guy via text that they were the wrong size tires. Never heard back. Went into the app and changed my appointment, uploaded pics of wheels/tires that show the size, and stated the error there. Never heard back. Late last week I tried calling the service center I would be taking my car to, but I could not get in touch with anyone, or find a way to leave a message.
I'm hoping they will have some 21" tires in stock... Not sure why Tesla ordered the wrong size, these are the wheels that the car had on when it was delivered to me. Anyone else had this happen?

 

[jelloslug]

OK

 

[Robotpedlr]

And why would you buy tires from Tesla? Probably much better off at a store like Discount Tire or similar. Better price and better warranty coverage. Also probably less wait time if any.

 

[A-Wimoweh]

On my previous car, and Infinity G37 I would buy the tires off of tirerack, ship them to my house, and then put them in the back and take them to Firestone or some similar place to be installed. But I'm not sure I can even get all 4 tires in the back of the S, they are pretty big.

 

[MJP.P3D-]

On my previous car, and Infinity G37 I would buy the tires off of tirerack, ship them to my house, and then put them in the back and take them to Firestone or some similar place to be installed. But I'm not sure I can even get all 4 tires in the back of the S, they are pretty big.

Four tires (or wheels and tires) fit perfectly well in a Model S. As others have stated above, there are better sources for tires than Tesla (availability/warranty/cost) — Good luck.

 

[A-Wimoweh]

Tirerack was $344 per tire, Tesla service center is $350 per tire. For only $6 more per tire, its just easier to buy them at the service center. I won't have to take the car seats out. And they did happen to have my tire size in stock.

 

[Robotpedlr]

For $6 difference (assuming same tire) it doesn't make much sense. I would check Discount Tire also (if you have them locally), but if they are in the same range, go with Tesla.

 

[MorrisonHiker]

On my previous car, and Infinity G37 I would buy the tires off of tirerack, ship them to my house, and then put them in the back and take them to Firestone or some similar place to be installed. But I'm not sure I can even get all 4 tires in the back of the S, they are pretty big.

We've actually fit two sets of staggered 21" Arachnids (wheels+tires) in a Model S:

 

[David.85D]

On my previous car, and Infinity G37 I would buy the tires off of tirerack, ship them to my house, and then put them in the back and take them to Firestone or some similar place to be installed. But I'm not sure I can even get all 4 tires in the back of the S, they are pretty big.

no problem. Even a set of staggered 21’s fit. I know ‘cause I’ve done it

 

[ngng]

So I have a service appointment today to get my tires replaced, and going into it I know they ordered 19" tires for my 21" wheels. I tried to alert them to that fact as soon as I noticed it on the service agreement they wanted me to sign last week. I didn't sign that, and responded back to the guy via text that they were the wrong size tires. Never heard back. Went into the app and changed my appointment, uploaded pics of wheels/tires that show the size, and stated the error there. Never heard back. Late last week I tried calling the service center I would be taking my car to, but I could not get in touch with anyone, or find a way to leave a message.
I'm hoping they will have some 21" tires in stock... Not sure why Tesla ordered the wrong size, these are the wheels that the car had on when it was delivered to me. Anyone else had this happen?

so they made a mistake? they're either a) ordering new tires for you and waiting for them to arrive or b) don't care and are just going to ignore you. but, 100% they aren't going to fit 19" tires to your 21s. so, sit and wait?

 

[AMPd]

Tirerack was $344 per tire, Tesla service center is $350 per tire. For only $6 more per tire, its just easier to buy them at the service center. I won't have to take the car seats out. And they did happen to have my tire size in stock.

I think your original post proves this to be false.