<RANT>
I guess I knew things could be 'interesting' owning a Tesla (for a whole range of reasons). The change to $ per KM fee for ranger service is really starting to irk me, but more-so, I'm bothered by Vancouver Service (not the technicians, who have been great). I haven't received the 7.1 update. As summon isn't here yet, it isn't that big of a deal. I waited patiently, not wanting to bug Tesla, as we are all aware how rollouts can take some time. At the suggestion of someone here on TMC, I reached out to Tesla in case there was a reason why 7.1 was not available to me. I emailed Vancouver, and also called Fremont (or wherever the 800 number goes). Fremont diagnosed the problem immediately, low 12v battery. She said Vancouver would be in touch with me 'very soon' to provide more details and sort it out. This was on Monday.
Again, not wanting to bother anyone, I left it when I didn't hear back Tuesday.... and again Wednesday. Finally I called today. It was confirmed that I needed a new 12v battery, but "the bad news is, since you are in Edmonton, it will be nearly $600 for a ranger visit". She said she would see what she could do to avoid that, and got off the phone. A short while later, she called back and suggested I drive down to Calgary next week (Ranger in town) to get it done for free. I was told he arrives Sunday night "but that would be a late night for you", and leaves prior to Saturday.
Taking a day off work to replace a ~$100 battery wasn't sitting well, but since she offered Sunday, I said I would do that. Ok, she had to get off the phone to make the arrangements, but would call back. Not ideal, but... as I said, I knew things would be Interesting Owning A Tesla.
She called back... Everything is a go, but it'll be $150 for them to overnight the battery to arrive in time.
At this point, I reminded her I put in this request on Monday. Had they gotten back to me in a reasonable timeframe, there wouldn't be this time crunch. She was nice and all during this, but she maintained it would be $150, did I want to proceed or not. The manager is gone until Monday, so she can't escalate it with anyone... Well by the time we got off the phone, she offered to email him, but made no promises since he was off.
A short while later, she called back and Tesla is covering the shipping.
I envy you guys in Calgary, not having to deal with this. So, anyone up for a get together later Sunday afternoon?
I have asked the tech about the possibility of changing it myself (since they are sending it to me) and to avoid a 6hr+ trip for 20 minutes of work. Looking briefly online, it doesn't sound like the battery is all that easy to get to (and I'm not super handy with a screwdriver lol), so I'll see what the Ranger says back
</RANT>
Sorry bout that, but I feel better now ;-)