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Yeah, free driving is a pretty cool benefit. If I were in that position, I'd bring in the Model S I was driving and say that since it has been a while I'd like a Model X to try. I mean, it beats being miserable and whining about it. I'm not seeing the misery of the situation, the "service hell". It seems pretty benign to me.
And yes, I've had multiple situations where I've had a loaner for a while. It just isn't a big deal. In fact, it's kind of nice, getting to try other models and configurations.
If you look at some of his original posts, you'll have better context for replies like the one from @Bet TSLA. No excuse for not getting better communication from Tesla, but I think most of us have learned that treating others with respect usually works best at getting resolution. I can see a service tech avoiding what seems to be confrontational conversations. Again, not right ... but understandable.
Couple of updates, which I am sure each one of us can be slightly happy about:
I escalated and Cced execs, detailed chain of incidents and recurrences of small issues I had already complained about prior.
I also mentioned committed timelines Tesla missed and issues they promised but did not even attempt to fix when we picked up the car from various svc centers so far.
Ultimately they got to work and have sent me pictures of what they claim is now guaranteed fixed. (Woo hoo..)
But I still have to see my car in person, likely today.
In all,
1) They replaced both pieces of glass on the roof to repair the gaps between them.
2) They replaced leaky rubber lining around glass pieces on roof.
3) They realigned misaligned doors to match gaps at both B pillars.
4) They noted charge port ticks after I provided recordings. They checked with multiple Model 3s and claim "many" (not "all") of them have same ticks and it is normal. I hope they will maintain stance in case charge port has issues after 4 years.
In the past, they've replaced a chipped out side camera, the inside door rubber lining that was sagging (after I requested 3 times), and some other minor things.
I'll still say I love Tesla cars.
Oh and upon a request and after explaining smell issue with very old (75000 miles or so) loaner S, they sent in a P90D, Ludicrous mode, 15800 miles on it replacement loaner for the last 2 days.
Some people ARE details oriented, picky and perfectionists. Be it at work or in personal life. This is how I got here and I could easily afford an S or X. I just like zippy tiny cars. So, please quit tipping me about "attitude to the service rep" and my "ability to afford only 3 not S" junk, ok?
One may be very rich but you should still respect every penny and get the worth of it from whoever you "pay" money.
Will update if there's any surprise after I receive the car.
I also need to make an appointment regarding a panel gap on my driver side. After reading this thread I'm not sure what to expect from the service center.
Great resolution!Couple of updates, which I am sure each one of us can be slightly happy about:
I escalated and Cced execs, detailed chain of incidents and recurrences of small issues I had already complained about prior.
I also mentioned committed timelines Tesla missed and issues they promised but did not even attempt to fix when we picked up the car from various svc centers so far.
Ultimately they got to work and have sent me pictures of what they claim is now guaranteed fixed. (Woo hoo..)
But I still have to see my car in person, likely today.
In all,
1) They replaced both pieces of glass on the roof to repair the gaps between them.
2) They replaced leaky rubber lining around glass pieces on roof.
3) They realigned misaligned doors to match gaps at both B pillars.
4) They noted charge port ticks after I provided recordings. They checked with multiple Model 3s and claim "many" (not "all") of them have same ticks and it is normal. I hope they will maintain stance in case charge port has issues after 4 years.
In the past, they've replaced a chipped out side camera, the inside door rubber lining that was sagging (after I requested 3 times), and some other minor things.
I'll still say I love Tesla cars.
Oh and upon a request and after explaining smell issue with very old (75000 miles or so) loaner S, they sent in a P90D, Ludicrous mode, 15800 miles on it replacement loaner for the last 2 days.
Some people ARE details oriented, picky and perfectionists. Be it at work or in personal life. This is how I got here and I could easily afford an S or X. I just like zippy tiny cars. So, please quit tipping me about "attitude to the service rep" and my "ability to afford only 3 not S" junk, ok?
One may be very rich but you should still respect every penny and get the worth of it from whoever you "pay" money.
Will update if there's any surprise after I receive the car.
I'm glad you are still here on the forums.If it is of value, you and I can sync up on it - PM me. Happy if I can help...
My Model S had several quality issues as well after delivery, name a few, misalignment doors, front bumper not install properly and charging port too tight etc.
My suggestion is have SC fix them 1 or 2 issues per visit, fix the one which annoy you the most, slowly, your car will be perfect!
At least you have a Model S loaner and not an ICE rental. Think of it as free transportation until they get yours ready
You can try escalating the issue from the Support section on Tesla.com.
I'm confused. OP makes several posts -- including his opening post -- that are just plain rude to anyone who has anything negative to say, and when someone else says he is "rude", that is "snippiness"?
OP also had a post moved. You can find snipped content here.I'm confused. OP makes several posts -- including his opening post -- that are just plain rude to anyone who has anything negative to say, and when someone else says he is "rude", that is "snippiness"?
that place is full of stuff that makes you go "hmmmm"OP also had a post moved. You can find snipped content here.
So I'd say enough time as gone by that we've learned you actually experienced something far closer to service "heaven" than "hell". Got all your problems fixed in a timely fashion while getting to drive a Model S for free. And the fixes didn't cost you a thing.Couple of updates, which I am sure each one of us can be slightly happy about:
I escalated and Cced execs, detailed chain of incidents and recurrences of small issues I had already complained about prior.
I also mentioned committed timelines Tesla missed and issues they promised but did not even attempt to fix when we picked up the car from various svc centers so far.
Ultimately they got to work and have sent me pictures of what they claim is now guaranteed fixed. (Woo hoo..)
But I still have to see my car in person, likely today.
In all,
1) They replaced both pieces of glass on the roof to repair the gaps between them.
2) They replaced leaky rubber lining around glass pieces on roof.
3) They realigned misaligned doors to match gaps at both B pillars.
4) They noted charge port ticks after I provided recordings. They checked with multiple Model 3s and claim "many" (not "all") of them have same ticks and it is normal. I hope they will maintain stance in case charge port has issues after 4 years.
In the past, they've replaced a chipped out side camera, the inside door rubber lining that was sagging (after I requested 3 times), and some other minor things.
I'll still say I love Tesla cars.
Oh and upon a request and after explaining smell issue with very old (75000 miles or so) loaner S, they sent in a P90D, Ludicrous mode, 15800 miles on it replacement loaner for the last 2 days.
Some people ARE details oriented, picky and perfectionists. Be it at work or in personal life. This is how I got here and I could easily afford an S or X. I just like zippy tiny cars. So, please quit tipping me about "attitude to the service rep" and my "ability to afford only 3 not S" junk, ok?
One may be very rich but you should still respect every penny and get the worth of it from whoever you "pay" money.
Will update if there's any surprise after I receive the car.