TLDR: I was on the 400kWh annual plan for over a year and Tesla decided to remove that from my account at the first January 2020. I suppose they changed their policy but it seems they shouldn't retroactively apply that decision when it goes against previous statements people rely upon to buy their products.
Yea, Its not that big of a deal I guess but it just feels like a bait and switch.
I bought my 2017 Model X at the end of December of 2018. It originally came with unlimited supercharging so I understand that doesn't transfer, fine, at the time they were offering 400kWh to all owners of S and X. The policy seems clear from their website at the time Supercharging
ill copy the relevant part:
As a Model S or X owner, if I don't use my 400 kWh of annual credits will they roll over to the next year?
Unused credits do not roll over to the next year. Credits are reset to 400 kWh each year, on the anniversary of the delivery date. If the car transfers ownership, credits are reset on the date of the transfer. (emphasis mine)
It seems pretty clear that If the car transfers ownership that the credits would continue as of the date of transfer.
This statement coupled with the fact that that's exactly what happened on my account tells me that was the policy. For the last year I was never billed for supercharging and there was a 400kWh balance that was reduced as I used it.
I have contacted Tesla to try to resolve this. I first reached out on January 4, 2020 and just got a response today. Basically they told me the new policy is that nothing is transferrable anymore and after a few back and forth messages there was nothing they can do..
Love my X but the customer support is lacking.
Anybody else have this issue?
Yea, Its not that big of a deal I guess but it just feels like a bait and switch.
I bought my 2017 Model X at the end of December of 2018. It originally came with unlimited supercharging so I understand that doesn't transfer, fine, at the time they were offering 400kWh to all owners of S and X. The policy seems clear from their website at the time Supercharging
ill copy the relevant part:
As a Model S or X owner, if I don't use my 400 kWh of annual credits will they roll over to the next year?
Unused credits do not roll over to the next year. Credits are reset to 400 kWh each year, on the anniversary of the delivery date. If the car transfers ownership, credits are reset on the date of the transfer. (emphasis mine)
It seems pretty clear that If the car transfers ownership that the credits would continue as of the date of transfer.
This statement coupled with the fact that that's exactly what happened on my account tells me that was the policy. For the last year I was never billed for supercharging and there was a 400kWh balance that was reduced as I used it.
I have contacted Tesla to try to resolve this. I first reached out on January 4, 2020 and just got a response today. Basically they told me the new policy is that nothing is transferrable anymore and after a few back and forth messages there was nothing they can do..
Love my X but the customer support is lacking.
Anybody else have this issue?
