Well, decided to try a test of my solution before the next big storm hits Calif tonight.
For folks who follow me, I have basically two systems setup for my house wihere I have a 400 amp service with 2 200 amp subpanels.
I have 2 gateways, and two ATS for the generator wired in.
So the first thing I did was pull the two breakers to cut off power to the house. Then house did not lose power and the batteries worked fine.
I then turned off the 3 batteries on my one house gateway. The power went out in the house, and the generator did not start.
I then turned off the 4 batteries on my one garage gateway. The generator came on, I believe both ATS engaged, and I had power to both the house
and garage from the 22kw Honeywell generator.
I then went back and turned on all the batteries, the generator turned off, but my house was still dead. The GW for the garage after some time correctly came back up. But the house gateway never engage,d and the battery green lights never turned on.
I then called tesla powerwall support trying to figure out what was going on. The first person had me turn the grid back on and I had power to the house and garage. He told me something must be wrong with the wiring since the generator should have been able to charge the batteries. (He did tell me this works, but is not talked about. ) So I hung up thing okay, working and will write V3 electric with an issue.
I then looked at my phone and saw the house app still showed the grid not connected and running off the batteries. Not good. So I called back to powerwall support and talked to a different person. We first reset the gateway, no fix. We then shut of the grid breaker for 30 seconds, and turned back on. This got things working again. But, she said with my setup, with the generator with the ATS's, should be configured in a off grid setup, and this is different firmware and processes. But, since one seemed to work correctly, technically, she was not 100% sure what was going on. But she told me I clearly needed to get a V3 Electric expert involved to get to root cause, probably working in real time at my home with level 2 technical support on the phone with them.
So have no idea what the root cause solution will be since one gateway seems to be wired such that it worked, but the other did not. And with the comment that maybe it needs to be configured as an off grid install because of my generator with the ATS's used is unclear. But, glad I did some testing now.
The issue that I had never really thought about was lets say I lose power for a long time, and no real solar. By default the batteries will 100% drain to zero, unless I watch and turn off before this. If they get to zero, sounds like things may not turn back on automatically or correctly? So 99.9% of the time, power goes out, but comes back on soon enough that this concern is never thought about. Well, I am thinking about it now.
I just sent off a message to V3 Electric with the issue. Shall be interesting who they assign to this issue since my install is not your standard easy setup, but the support person told me I am not the only one, especially in California, she said lots of off grid installs they support.
Anyone else ever get a comment about the generator will charge the batteries from powerwall support?
For folks who follow me, I have basically two systems setup for my house wihere I have a 400 amp service with 2 200 amp subpanels.
I have 2 gateways, and two ATS for the generator wired in.
So the first thing I did was pull the two breakers to cut off power to the house. Then house did not lose power and the batteries worked fine.
I then turned off the 3 batteries on my one house gateway. The power went out in the house, and the generator did not start.
I then turned off the 4 batteries on my one garage gateway. The generator came on, I believe both ATS engaged, and I had power to both the house
and garage from the 22kw Honeywell generator.
I then went back and turned on all the batteries, the generator turned off, but my house was still dead. The GW for the garage after some time correctly came back up. But the house gateway never engage,d and the battery green lights never turned on.
I then called tesla powerwall support trying to figure out what was going on. The first person had me turn the grid back on and I had power to the house and garage. He told me something must be wrong with the wiring since the generator should have been able to charge the batteries. (He did tell me this works, but is not talked about. ) So I hung up thing okay, working and will write V3 electric with an issue.
I then looked at my phone and saw the house app still showed the grid not connected and running off the batteries. Not good. So I called back to powerwall support and talked to a different person. We first reset the gateway, no fix. We then shut of the grid breaker for 30 seconds, and turned back on. This got things working again. But, she said with my setup, with the generator with the ATS's, should be configured in a off grid setup, and this is different firmware and processes. But, since one seemed to work correctly, technically, she was not 100% sure what was going on. But she told me I clearly needed to get a V3 Electric expert involved to get to root cause, probably working in real time at my home with level 2 technical support on the phone with them.
So have no idea what the root cause solution will be since one gateway seems to be wired such that it worked, but the other did not. And with the comment that maybe it needs to be configured as an off grid install because of my generator with the ATS's used is unclear. But, glad I did some testing now.
The issue that I had never really thought about was lets say I lose power for a long time, and no real solar. By default the batteries will 100% drain to zero, unless I watch and turn off before this. If they get to zero, sounds like things may not turn back on automatically or correctly? So 99.9% of the time, power goes out, but comes back on soon enough that this concern is never thought about. Well, I am thinking about it now.
I just sent off a message to V3 Electric with the issue. Shall be interesting who they assign to this issue since my install is not your standard easy setup, but the support person told me I am not the only one, especially in California, she said lots of off grid installs they support.
Anyone else ever get a comment about the generator will charge the batteries from powerwall support?