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Thanks Tesla Roadside Service!

Discussion in 'Model S: Driving Dynamics' started by SigS905, Jun 10, 2013.

  1. SigS905

    SigS905 Sig S 905 + X 5

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    #1 SigS905, Jun 10, 2013
    Last edited: Jun 10, 2013
    Had a fender bender in Los Angeles.. No injuries.

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    The real story is what happened afterwards. The car looked in driving order to me. Took off and a tow truck driver claimed sparks were coming from under my car. Pulled over while talking to insurance company, they offered to send a tow truck. Refused the tow operator that pulled me over. A few minutes later, another tow truck operator pulled up stating he was dispatched by Tesla Roadside service and would take me to the nearest Tesla certified repair station. I seemed surprised since I hadn't called them yet, as I was still on the phone with the insurance company. She was surprised as well. The tow guy started to back up his regular tow truck and I refused to let him tow me that way. He quickly ordered a flat bed. I am still on the phone with insurance company when another call comes in that I didn't answer. As I finish, the flat bed arrives. I call voice mail and get Dmitri stating that they were called to take car of me and my car and the tow operator will bring me there safely. Once seated in the moving tow truck, I decide to finally call Tesla and thank them for doing this service for me. They seem confused when I call and state my situation. They claim that no one from Tesla contacted anyone on my behalf. They ask where I am headed and then state that that is not a Tesla Model S certified repair shop. Now I am confused. I call Dmitri back and ask where he got my phone number from, some vague answer about the front desk called him. I asked was it Tesla. He put me on hold and then came back stating that they were Tesla certified. In the meantime, Tesla Roadside assistance had called me back and was concerned about where they were taking me. I had already started to feel that something odd was going on. As we arrived at the repair shop, Tesla informed me not to leave my car there. At this point I had absolutely no intenion of leaving my car at this shady place. The tow operator insisted that we had to talk with Dmitri before we could leave. I walked in requested Dmitri, he shook my hand and asked me to sit down. I stated "I am not sure what just happened, but I was informed by the Tesla factory not to leave my car here. We are going to their repair shop."

    As if this wasn't enough, the tow operator started heading in a different direction then the repair shop. I inquired as to what was up and was informed that we had to pick up the other tow operator that we had left almost an hour ago. We pull up behind some shady gas sation in Los Angeles and the tow operator hops out and a new one hops in. I'm thinking of getting the phone ready to call 911 at this point. We take off in the direction I expect amd then the new tow operator starts heading in a different direction. I again inquire what is up. Oh, we need diesel now. Heading to Hollywood and Wilton. Tesla calls back and wants to talk to the tow operator, he fumbles around and then says he will call the boss to get the contact info. I give Tesla the info as the towing ticket is lying on the floor. I inform Tesla that I am feeling extremely uncomfortable in this situation and they concur with me. I told them if we made one more turn that was not in the direction of the repair shop that I would immediately call 911. I'm sure the tow operator heard that, because I had no problems from that point on.

    Please be careful of shiesty tow operators in the Hollywood area, although I am sure it is not localised to that area. And thanks again to Tesla for being there when I really needed them!!
     
  2. UMD86

    UMD86 Member

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    Sorry to hear about the accident and your ordeal. Glad no one was hurt except your baby. It's tough seeing a new MS banged up. The question I have is.....Did you get stuck paying those guys??? This could be a good NBC Nightly News story or MSNBC Investigations. I would have insisted they not touch my car until Tesla gave me an approval.
     
  3. SigS905

    SigS905 Sig S 905 + X 5

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    Interestingly, the tow operator never left a bill. Said he would contact the repair center tomorrow. Tesla was upset that the company claimed something that wasn't true. The head of roadside assistance called and talked with the towing company manager. Not sure what will happen next. I am thinking of contacting the LA attorney to see if they can investigate.
     
  4. brianman

    brianman Burrito Founder

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    My sympathies on your ordeal. I hope it ends well.

    I can't help but ask, is there more to the story regarding "DIVA160"?
     
  5. twinklejet

    twinklejet Member

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    "Staged" accidents are common in my local area. Basically a workshop that has no cars to work on (no business) would send out an unmarked vehicle looking for "prey" to get into a small accident with (typically a fender bender). Immediately upon the accident, tow trucks and "helpful" people would magically appear within minutes offering to "solve all your problems" and tow you to their shop for repairs.

    The only difference is that they can't claim to be "official" roadside assistance from any car company since all official roadside assistance vehicles and personnel are thankfully emblazoned with their company logo, and fully uniformed. Any sub-contracted vehicles sent only arrive after the company's liaison arrives.

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  6. Owner

    Owner Active Member

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    Yikes. What a traumatic experience. Thanks for sharing as we now can be aware that there are scams like this out there. Glad everything turned out okay in the end since you were cognizant this could be shady.

    Interesting that they would even want to pick up a Tesla and try to repair it. I could see how this strategy might work for a more common car but a Tesla?
     
  7. bhuwan

    bhuwan Active Member

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    Wow! Wtf!
     
  8. Falcon5

    Falcon5 Member

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    This is scary. So glad you called Tesla to verify and did not trust shady tow truck operators.
     

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