So, I've got a post refresh 2016 Model S 90D. First, I love the car...
With that said, the new "we are going to charge you $150- for all squeaks and rattles after the first year" - thing REALLY ticks me off. Now, in full disclosure, they've tried to get me to pay it on two occasions, and, after throwing a fit (each time)- they waived the fee under good will.
This past week I had finally had enough listening to a rattle in my gauge cluster area. I took several videos of the sound as I was sure that only it wouldn't do it when I took it in. Thankfully, the guy hopped in the car, and it rattled like poorly assembled legos- which was a relief. It was so loud and noticeable that I thought for sure they weren't going to try and charge me to fix it. No such luck. After much "discussion" they agreed to fix it under the warranty.
I've owned more premium luxury cars than I can possible remember, and I've never had a car company bust my chops about fixing something under warranty that was clearly a manufactures defect.
This is a rant about an issue- but, this in not a reflection of how much I love my Model S. Maybe it is because it is so close to perfect that these things drive me nuts.
With that said, the new "we are going to charge you $150- for all squeaks and rattles after the first year" - thing REALLY ticks me off. Now, in full disclosure, they've tried to get me to pay it on two occasions, and, after throwing a fit (each time)- they waived the fee under good will.
This past week I had finally had enough listening to a rattle in my gauge cluster area. I took several videos of the sound as I was sure that only it wouldn't do it when I took it in. Thankfully, the guy hopped in the car, and it rattled like poorly assembled legos- which was a relief. It was so loud and noticeable that I thought for sure they weren't going to try and charge me to fix it. No such luck. After much "discussion" they agreed to fix it under the warranty.
I've owned more premium luxury cars than I can possible remember, and I've never had a car company bust my chops about fixing something under warranty that was clearly a manufactures defect.
This is a rant about an issue- but, this in not a reflection of how much I love my Model S. Maybe it is because it is so close to perfect that these things drive me nuts.