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Trying to identify cause of this scratch/melt

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This issue is on the inside of the back right door. I had some body work done on the right rear quarter panel and I think this is from that, but I wanted to see if anyone else has other thoughts before I go back to the body shop. The white part looks like it's kind of flaking off. That plastic piece has a texture so the smooth pieces are strange. It also goes under that foam/rubber piece so I don't think it's anything my kid could have done.

Pictures: Imgur

Thanks in advance.