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Unable to Remove Car/Transfer Ownership from Account to Private Sale Buyer

TonikQL

Member
Nov 19, 2020
27
-1
USA
Sold car to a private party. When I go to my account to remove the car and transfer ownership, the link to "Remove Car" is blocked with a red circle with a line through it. See here: https://i.imgur.com/cO3ErkI.jpg

Does anyone know why this is happening? How can I transfer ownership over to the person I sold the car to?
 

SO16

Active Member
Feb 25, 2016
3,069
9,599
MI
Considering I'm in Ohio and the buyer is now back in North Carolina with the car, I sure hope that's not the case.


This page may help. The new owner will probably need to do this (part way down the page to take ownership.)

Tesla Account Support


How can I claim ownership of my car?
If you did not purchase your car through Tesla, you must claim ownership before it can be paired with the app and your Tesla Account.

Follow these steps to claim ownership:



  1. If you do not already have one, create a Tesla Account.
  2. Sign in to your Tesla Account.
  3. On the top right, select 'Account' > 'Claim Ownership.'
  4. Complete the form and submit your ownership documents, such as your driver's license, title, registration and VIN number.
  5. Tesla will verify your ownership information and determine if your VIN is available for instant transfer.
  6. If your VIN is eligible for transfer, Tesla will email you the next steps required to complete the transfer. You will need access to your car and a Wi-Fi connection to complete this process.

    If your VIN is still registered with the previous owner, ask them to remove the car and include you as the new owner. If you do not have access to the previous owner, contact us.
 

irish26

Member
Dec 10, 2020
44
37
Florida
I bought mine private party recently and the owner couldn’t pass along the car to me either. Everything was acting normal for him but I never got the email on my end.

I had to do it myself by uploading a photo of the registration in my name. After doing so, Tesla immediately sent the previous owner an email and he was able to confirm the transaction.
 

TonikQL

Member
Nov 19, 2020
27
-1
USA
I bought mine private party recently and the owner couldn’t pass along the car to me either. Everything was acting normal for him but I never got the email on my end.

I had to do it myself by uploading a photo of the registration in my name. After doing so, Tesla immediately sent the previous owner an email and he was able to confirm the transaction.

Uploading to where? If you mean on the "Claim Ownership" page, then that's no good for us either since he just gets an "Unable to process request. Please try again later." error. Ugh they make this difficult for some people.
 

stopcrazypp

Well-Known Member
Dec 8, 2007
10,518
5,462
Uploading to where? If you mean on the "Claim Ownership" page, then that's no good for us either since he just gets an "Unable to process request. Please try again later." error. Ugh they make this difficult for some people.
Did you try chat support yet to see if there is something wrong with account? That's what I did when there were errors with the Tesla app after trying all logical trouble shooting steps (like logging out, clearing cookies in browser, using different device/browser etc).
 

irish26

Member
Dec 10, 2020
44
37
Florida
Uploading to where? If you mean on the "Claim Ownership" page, then that's no good for us either since he just gets an "Unable to process request. Please try again later." error. Ugh they make this difficult for some people.

Yes that is exactly the page I’m referring too. Sounds like it might be a larger problem with Tesla’s servers or something.
 

TonikQL

Member
Nov 19, 2020
27
-1
USA
Did you try chat support yet to see if there is something wrong with account? That's what I did when there were errors with the Tesla app after trying all logical trouble shooting steps (like logging out, clearing cookies in browser, using different device/browser etc).

Trying chat support first thing Monday morning. How did they resolve it for you?
 

galvatron

Member
Mar 15, 2020
122
77
WA
Yep... I have gone through this process before. The BUYER has to initiate this process by claiming ownership and sending the registration info to Tesla. Once Tesla processes it, the old owner's account will lose the car and the car will show up in the new owner's account. The downside of this is that it takes what feels like an eternity for them to process the paperwork. It took them 2 weeks AFTER I sent all the required info before the car was transferred to my account.
 

stopcrazypp

Well-Known Member
Dec 8, 2007
10,518
5,462
Trying chat support first thing Monday morning. How did they resolve it for you?
In my case, there as a message from service that I can't view on the app. Chat support was able to retrieve the message for me and let me know what it was.
 

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