Picked up my Blue LR AWD w/ AP yesterday. The West 4th location is dog-friendly if anyone else is wondering.
It was their first "triple-digit" (>100 cars for delivery) day yesterday according to the folks there. I had a 10am appointment thankfully, but you could tell the storm of people coming for sure.
I think a few asks are in order of the folks here, based on things I heard while taking delivery:
- Don't b**** about what the car does and does not come with. The people you're complaining to have no control over it (especially the delivery folk in the garage), and have no way to correct it on site. Your beef is with Tesla, not the employees pulling 11+ hour shifts to manage these 100+ deliveries per day in an honestly impressive manner. You're dealing with humans just like you, and you're not the first to complain about no frunk mat.
- If you have extremely minor issues (small paint defects, etc.), just note it with a picture and deal with it later if you can. Unless you strongly feel that you should refuse delivery, your complaining again won't get you anywhere except to add to the upset of dealing with complaints they don't have the ability to immediately resolve on delivery.
- Treat this like any other car purchase, because it is. For example, my last vehicle (Honda) I actually bought unseen since they had to transfer it from another dealership. There was an issue with the steering wheel (torn leather), which they replaced free of charge. They understand small issues and will be absolutely happy to help sort them out to have a happy customer.
So, with that out of the way...
Arrived at 9:48am at the West 4th location (plenty of nearby street parking around on a Saturday morning), technically before opening but we were not the first. They got us to wait in the "lounge" with others for about 15 minutes. Tesla & financing paperwork was quick, even though we had a small issue (my fault) with our financing paperwork. Insurance takes the bulk of the time. Got plates, sent back to check-in desk, and since our car was already in the garage they sent us down the elevator to take delivery.
I received the car with a 63% charge. Software was already up to date. Build date was mid April, so it actually came with USB cables and the NEMA 14-50 adaptor that newer cars don't come with to my understanding (I guess I need to cancel my online order for the 14-50... or does someone in Kelowna want to pay me for it
). Of course, this means I probably have HW2.5 since we did not order with FSD.
There was a scratch or paint defect or something behind the driver's side rear wheel where the panels meet. Minor. There was also a scuff on the front passenger's side right in front of the wheel. Unsure if just wax or something, because it wiped right off with extremely minor scratching so is no big deal.
Even though we were an early delivery, it was still 1h20m later before we got out of the garage.
On the long drive home, I noticed the only issue I'm upset about.
The wheel alignment is currently terrible. It takes leftward curves on the highway all by itself, and rightward curves take more effort than they should (this is regardless of the bank to the road, and is definitely some alignment-related issue AFAIK). I'll have to figure out what to do as I'm 500km from the nearest Tesla service centre.
I'm happy with my purchase, and the delivery experience was honestly not that bad.
EDIT: I also don't know if this is a consistent thing, but I wasn't charged for the Supercharger session in Hope on the way back home. It showed the amount while charging, but it didn't pop up in account history (but the stop in Kelowna that night
did show up). I wonder if they give you one free session.
